Practical Studies in E-Government
Best Practices from Around the World
1st Edition
Published on 17. November 2010
X, 251 pages
978-1-4419-7533-1 (ISBN)
Description
Information and communication technology (ICT) is permeating all aspects of service management; in the public sector, ICT is improving the capacity of government agencies to provide a wide array of innovative services that benefit citizens. E-Government is emerging as a multidisciplinary field of research based initially on empirical insights from practice. Efforts to theoretically anchor the field have opened perspectives from multiple research domains, as demonstrated in
Practical Studies in E-Government
. In this volume, the editors and contributors consider the evolution of the e-government field from both practical and research perspectives. Featuring in-depth case studies of initiatives in eight countries, the book deals with such technology-oriented issues as interoperability, prototyping, data quality, and advanced interfaces, and management-oriented issues as e-procurement, e-identification, election results verification, and information privacy. The book features best practices, tools for measuring and improving performance, and analytical methods for researchers.
Reviews / Votes
From the reviews:
"This book presents an overview of experiences documented by researchers and practitioners from nine countries. It covers topics including interoperability, trust and privacy, knowledge management, and data quality. The editors chose to focus on practical examples of successful e-government experiences. . This is interesting reading for practitioners and graduate students in public administration and information systems." (Alessandro Berni, ACM Computing Reviews, November, 2011)
More details
Series
Language
English
Place of publication
New York
United States
Publishing group
Springer US
Target group
Professional and scholarly
Product notice
Reflowable
Illustrations
X, 251 p.
File size
8,67 MB
ISBN-13
978-1-4419-7533-1 (9781441975331)
DOI
10.1007/978-1-4419-7533-1
Schweitzer Classification
Other editions
Additional editions
Saïd Assar | Imed Boughzala | Isabelle Boydens
Practical Studies in E-Government
Best Practices from Around the World
Book
10/2014
Springer
€106.99
Shipment within 15-20 days
Saïd Assar | Imed Boughzala | Isabelle Boydens
Practical Studies in E-Government
Best Practices from Around the World
Book
12/2010
Springer
€106.99
Shipment within 15-20 days
Persons
Saïd Assar is an Associate Professor at the Information Systems Department at the National Institute of Telecommunications.
Content
1 - Contents [Seite 6]
2 - Contributors [Seite 8]
3 - Back to Practice, a Decade of Research in E- Government [Seite 12]
3.1 - 1.1 E-Government Definition and Evolution [Seite 12]
3.2 - 1.2 E-Government as a Field of Research [Seite 15]
3.3 - 1.3 Presentation of the Book [Seite 16]
3.4 - Note [Seite 22]
3.5 - References [Seite 22]
4 - E-Procurement, from Project to Practice: Empirical Evidence from the French Public Sector [Seite 24]
4.1 - 2.1 Introduction [Seite 24]
4.2 - 2.2 The Initial Survey in 2005 [Seite 25]
4.2.1 - 2.2.1 The Virtualisation of Public Procurement Ab Initio: Numerous Opportunities and Guaranteed Gains [Seite 26]
4.2.2 - 2.2.2 E-Procurement In Situ: A Deceptive Situation [Seite 28]
4.2.3 - 2.2.3 Virtualisation of Public Procurement Ex Post: A Change of Medium, an Opportunity for Improvement? [Seite 31]
4.2.4 - 2.2.4 Public E-Procurement: Triggering a Dynamic of Improvement? [Seite 33]
4.3 - 2.3 The 2007 and 2008 Surveys [Seite 33]
4.4 - 2.4 Conclusion [Seite 35]
4.5 - Notes [Seite 36]
4.6 - References [Seite 37]
5 - Implementation of E-Government in Mexico: The Case of Infonavit [Seite 39]
5.1 - 3.1 Introduction [Seite 39]
5.2 - 3.2 Institutions and the Technology Enactment Framework [Seite 41]
5.2.1 - 3.2.1 Institutional Theory [Seite 41]
5.2.2 - 3.2.2 Technology Enactment Framework [Seite 42]
5.3 - 3.3 Research Design and Methods [Seite 44]
5.3.1 - 3.3.1 Brief Description of the Case Study [Seite 44]
5.3.2 - 3.3.2 Study Variables [Seite 46]
5.4 - 3.4 Analysis and Results [Seite 46]
5.4.1 - 3.4.1 Technological Factors [Seite 46]
5.4.2 - 3.4.2 Managerial Factors [Seite 48]
5.4.3 - 3.4.3 Organizational Factors [Seite 49]
5.4.4 - 3.4.4 Institutional Factors [Seite 52]
5.4.5 - 3.4.5 Contextual Factors [Seite 53]
5.5 - 3.5 Final Comments [Seite 54]
5.6 - References [Seite 55]
6 - The Casualty Assistance Readiness Enhancement System: A Case Study in Rapid Prototyping and Design for Flexibility [Seite 58]
6.1 - 4.1 Introduction [Seite 58]
6.2 - 4.2 Background [Seite 59]
6.2.1 - 4.2.1 Literature Review [Seite 59]
6.2.2 - 4.2.2 Issue [Seite 60]
6.3 - 4.3 Methodology [Seite 62]
6.3.1 - 4.3.1 Stakeholder Analysis [Seite 64]
6.3.2 - 4.3.2 Redefining the Problem Statement [Seite 64]
6.3.3 - 4.3.3 Rapid Prototyping to Overcome Inertia [Seite 67]
6.3.4 - 4.3.4 Greater Alignment of Product and Process [Seite 70]
6.4 - 4.4 Results [Seite 73]
6.4.1 - 4.4.1 Dynamic Alpha Testing [Seite 73]
6.4.2 - 4.4.2 Dynamic Beta Testing [Seite 74]
6.5 - 4.5 Discussion [Seite 77]
6.6 - 4.6 Conclusions [Seite 78]
6.7 - Notes [Seite 78]
6.8 - References [Seite 79]
7 - An Overview of Some Electronic Identification Use Cases in Europe [Seite 80]
7.1 - 5.1 Electronic Administration and Identity [Seite 80]
7.2 - 5.2 Electronic Administration in France and the Need for Identity [Seite 81]
7.3 - 5.3 Identity Fraud in the Context of Electronic Administration [Seite 85]
7.4 - 5.4 Electronic Identification in Europe: National Concepts and Their Impact on Daily Experience [Seite 86]
7.4.1 - 5.4.1 Belgium [Seite 87]
7.4.2 - 5.4.2 Estonia [Seite 87]
7.4.3 - 5.4.3 Finland [Seite 88]
7.4.4 - 5.4.4 Italy [Seite 90]
7.4.5 - 5.4.5 Portugal [Seite 91]
7.4.6 - 5.4.6 Spain [Seite 91]
7.4.7 - 5.4.7 Sweden [Seite 92]
7.5 - 5.5 The Projected French Electronic Identity Card [Seite 94]
7.5.1 - 5.5.1 The Broad Lines of the 2005 Project [Seite 94]
7.5.2 - 5.5.2 The 2005 Public Debate [Seite 96]
7.5.3 - 5.5.3 The 2009 Update [Seite 98]
7.6 - 5.6 Interoperability Aspects [Seite 98]
7.7 - 5.7 Conclusion [Seite 99]
7.8 - Glossary [Seite 99]
7.9 - Notes [Seite 100]
7.10 - References [Seite 101]
8 - Privacy and Personal Information Held by Government: A Comparative Study, Japan and New Zealand [Seite 102]
8.1 - 6.1 Introduction [Seite 102]
8.1.1 - 6.1.1 The Settings [Seite 103]
8.1.2 - 6.1.2 Research Questions [Seite 104]
8.2 - 6.2 Concepts of Information Privacy [Seite 104]
8.2.1 - 6.2.1 Government and Citizens' Personal Information [Seite 105]
8.2.2 - 6.2.2 Concepts of Information Privacy in New Zealand and Japanese Culture [Seite 105]
8.2.3 - 6.2.3 Privacy Legislation in Japan and New Zealand [Seite 108]
8.3 - 6.3 The Two Parallel Studies [Seite 109]
8.3.1 - 6.3.1 The New Zealand Study [Seite 109]
8.3.2 - 6.3.2 The Japanese Study [Seite 109]
8.4 - 6.4 Findings [Seite 110]
8.4.1 - 6.4.1 Questionnaire Data [Seite 110]
8.4.2 - 6.4.2 Concepts of Privacy and Privacy Protection [Seite 113]
8.4.3 - 6.4.3 Discussion of Scenarios [Seite 114]
8.5 - 6.5 Discussion [Seite 118]
8.6 - 6.6 Conclusions [Seite 119]
8.7 - Notes [Seite 120]
8.8 - References [Seite 120]
9 - Strategic Issues Relating to Data Quality for E- Government: Learning from an Approach Adopted in Belgium [Seite 122]
9.1 - 7.1 Introduction [Seite 122]
9.1.1 - 7.1.1 The Quality of Data [Seite 123]
9.1.2 - 7.1.2 Strategic Quality Issues for E-Government [Seite 123]
9.2 - 7.2 Characteristics of Administrative Data [Seite 125]
9.3 - 7.3 Quality Indicators [Seite 126]
9.3.1 - 7.3.1 What Is a Data Element? [Seite 127]
9.3.2 - 7.3.2 What Is a "Correct" Data Element? [Seite 127]
9.3.3 - 7.3.3 How Are Data Progressively Constructed? [Seite 128]
9.4 - 7.4 Methods for Improving the Quality of Administrative Databases [Seite 130]
9.4.1 - 7.4.1 Master Data Management [Seite 131]
9.4.2 - 7.4.2 Anomalies and Management Strategies [Seite 132]
9.4.3 - 7.4.3 Documentation of Applications and Services [Seite 133]
9.5 - 7.5 Conclusions, Future Work, and Generalization of the Approach [Seite 136]
9.6 - Notes [Seite 138]
9.7 - References [Seite 138]
10 - Long-Term Verifiability of Remote Electronic Elections [Seite 140]
10.1 - 8.1 Introduction [Seite 140]
10.2 - 8.2 Retention Objectives [Seite 141]
10.3 - 8.3 Retention Obligations in German Electoral Law [Seite 143]
10.3.1 - 8.3.1 Federal Elections [Seite 143]
10.3.2 - 8.3.2 Works Council Elections [Seite 146]
10.4 - 8.4 Conditions to Be Documented [Seite 147]
10.4.1 - 8.4.1 Preparation Phase [Seite 147]
10.4.2 - 8.4.2 Polling Phase [Seite 148]
10.4.3 - 8.4.3 Evaluation Phase [Seite 149]
10.5 - 8.5 Transferring the Conditions to Remote Electronic Voting [Seite 149]
10.5.1 - 8.5.1 Preparation Phase [Seite 150]
10.5.2 - 8.5.2 Polling Phase [Seite 151]
10.5.3 - 8.5.3 Evaluation Phase [Seite 153]
10.6 - 8.6 Conclusion [Seite 154]
10.7 - Notes [Seite 155]
10.8 - References [Seite 155]
11 - Law-Based Ontology for E-Government Services Construction - Case Study: The Specification of Services in Relationship with the Venture Creation in Switzerland [Seite 157]
11.1 - 9.1 Introduction [Seite 157]
11.2 - 9.2 Framework for the Construction of E-Government Services [Seite 158]
11.2.1 - 9.2.1 Ontology Construction from Legal Sources [Seite 158]
11.2.2 - 9.2.2 Public Administration Services Identification [Seite 164]
11.3 - 9.3 Discussion About Difficulties Related to the Deployment of the Proposed Approach [Seite 170]
11.3.1 - 9.3.1 What About the Inconsistencies in the Laws? [Seite 170]
11.3.2 - 9.3.2 What Skills Are Required to Implement This Approach? [Seite 171]
11.3.3 - 9.3.3 The Law Doesn't Correspond to Business Practice [Seite 171]
11.4 - 9.4 Conclusion [Seite 171]
11.5 - 9.5 Appendix 1: The Conceptual Basis for Identifying Public Administration Services [Seite 172]
11.6 - References [Seite 173]
11.7 - Notes [Seite 173]
12 - Architectural Principles for Orchestration of Cross- Organizational Service Delivery: Case Studies from the Netherlands [Seite 175]
12.1 - 10.1 Introduction [Seite 175]
12.2 - 10.2 Theoretical Background of Orchestration [Seite 178]
12.2.1 - 10.2.1 Technical Dimension of Orchestration [Seite 178]
12.2.2 - 10.2.2 Organizational Dimension of Orchestration [Seite 179]
12.3 - 10.3 Case Studies of Orchestration [Seite 180]
12.3.1 - 10.3.1 Case Study 1: Preparation Module for Joint Permit Requests [Seite 181]
12.3.2 - 10.3.2 Case Study 2: Information System for Import of Veterinary Products [Seite 182]
12.3.3 - 10.3.3 Case Study 3: Information System Supporting the Asbestos Removal Process [Seite 184]
12.4 - 10.4 Architectural Principles for Orchestration [Seite 186]
12.4.1 - 10.4.1 Architectural Principle 1: Information and Service Aggregation [Seite 188]
12.4.2 - 10.4.2 Architectural Principle 2: Process Coordination [Seite 188]
12.4.3 - 10.4.3 Architectural Principle 3: Process Overview [Seite 189]
12.4.4 - 10.4.4 Architectural Principle 4: Process Optimization [Seite 189]
12.4.5 - 10.4.5 Architectural Principle 5: Differentiation of Workflow and Decision Making [Seite 190]
12.4.6 - 10.4.6 Architectural Principle 6: Maintain Risk Profiles [Seite 190]
12.5 - 10.5 Conclusion [Seite 191]
12.6 - References [Seite 192]
13 - Achieving Interoperability Through Base Registries for Governmental Services and Document Management [Seite 194]
13.1 - 11.1 Introduction [Seite 194]
13.2 - 11.2 Background and Scope [Seite 195]
13.3 - 11.3 Defining an E-Government Ontology [Seite 196]
13.3.1 - 11.3.1 Metadata Standards for Multifaceted Classification [Seite 197]
13.4 - 11.4 Combining Processes and Data [Seite 198]
13.5 - 11.5 The Interoperability Registry Platform [Seite 201]
13.6 - 11.6 Population of the Repository [Seite 205]
13.7 - 11.7 Conclusions [Seite 206]
13.8 - References [Seite 208]
14 - Envisioning Advanced User Interfaces for E- Government Applications: A Case Study [Seite 211]
14.1 - 12.1 Introduction [Seite 212]
14.2 - 12.2 State of the Art [Seite 213]
14.2.1 - 12.2.1 The World Wide Web Platform [Seite 213]
14.2.2 - 12.2.2 Nontraditional User Interfaces [Seite 214]
14.2.3 - 12.2.3 Multichannel Delivery of Services [Seite 214]
14.2.4 - 12.2.4 Foundation of User Interface Plasticity [Seite 215]
14.3 - 12.3 Problem Space for Multitarget User Interfaces [Seite 216]
14.3.1 - 12.3.1 Domain-Dependent User Interfaces [Seite 218]
14.3.2 - 12.3.2 Context of Use [Seite 219]
14.3.3 - 12.3.3 Adaptation Behavior [Seite 219]
14.3.4 - 12.3.4 Adaptation Control User Interface [Seite 220]
14.4 - 12.4 Case Study [Seite 221]
14.4.1 - 12.4.1 Informal Description [Seite 221]
14.4.2 - 12.4.2 Users' Tasks Analysis [Seite 222]
14.4.3 - 12.4.3 Users' Requirements [Seite 223]
14.4.4 - 12.4.4 Plasticity Analysis [Seite 224]
14.5 - 12.5 Conclusion and Future Work [Seite 228]
14.6 - Notes [Seite 232]
14.7 - References [Seite 232]
15 - Practices to Develop Spatial Data Infrastructures: Exploring the Contribution to E- Government [Seite 235]
15.1 - 13.1 Introduction [Seite 235]
15.2 - 13.2 Spatial Data Infrastructures [Seite 237]
15.2.1 - 13.2.1 Introduction [Seite 237]
15.2.2 - 13.2.2 SDI Components [Seite 238]
15.2.3 - 13.2.3 SDI Costs and Benefits [Seite 240]
15.3 - 13.3 SDI Practices [Seite 242]
15.3.1 - 13.3.1 Europe [Seite 242]
15.3.2 - 13.3.2 Catalonia [Seite 244]
15.3.3 - 13.3.3 Flanders [Seite 245]
15.3.4 - 13.3.4 Leiedal [Seite 247]
15.3.5 - 13.3.5 Summary of the SDI Practices [Seite 248]
15.3.6 - 13.3.6 Discussion [Seite 248]
15.4 - 13.4 Spatial Data Infrastructures and E-Government [Seite 251]
15.5 - References [Seite 252]
16 - Index [Seite 255]
2 - Contributors [Seite 8]
3 - Back to Practice, a Decade of Research in E- Government [Seite 12]
3.1 - 1.1 E-Government Definition and Evolution [Seite 12]
3.2 - 1.2 E-Government as a Field of Research [Seite 15]
3.3 - 1.3 Presentation of the Book [Seite 16]
3.4 - Note [Seite 22]
3.5 - References [Seite 22]
4 - E-Procurement, from Project to Practice: Empirical Evidence from the French Public Sector [Seite 24]
4.1 - 2.1 Introduction [Seite 24]
4.2 - 2.2 The Initial Survey in 2005 [Seite 25]
4.2.1 - 2.2.1 The Virtualisation of Public Procurement Ab Initio: Numerous Opportunities and Guaranteed Gains [Seite 26]
4.2.2 - 2.2.2 E-Procurement In Situ: A Deceptive Situation [Seite 28]
4.2.3 - 2.2.3 Virtualisation of Public Procurement Ex Post: A Change of Medium, an Opportunity for Improvement? [Seite 31]
4.2.4 - 2.2.4 Public E-Procurement: Triggering a Dynamic of Improvement? [Seite 33]
4.3 - 2.3 The 2007 and 2008 Surveys [Seite 33]
4.4 - 2.4 Conclusion [Seite 35]
4.5 - Notes [Seite 36]
4.6 - References [Seite 37]
5 - Implementation of E-Government in Mexico: The Case of Infonavit [Seite 39]
5.1 - 3.1 Introduction [Seite 39]
5.2 - 3.2 Institutions and the Technology Enactment Framework [Seite 41]
5.2.1 - 3.2.1 Institutional Theory [Seite 41]
5.2.2 - 3.2.2 Technology Enactment Framework [Seite 42]
5.3 - 3.3 Research Design and Methods [Seite 44]
5.3.1 - 3.3.1 Brief Description of the Case Study [Seite 44]
5.3.2 - 3.3.2 Study Variables [Seite 46]
5.4 - 3.4 Analysis and Results [Seite 46]
5.4.1 - 3.4.1 Technological Factors [Seite 46]
5.4.2 - 3.4.2 Managerial Factors [Seite 48]
5.4.3 - 3.4.3 Organizational Factors [Seite 49]
5.4.4 - 3.4.4 Institutional Factors [Seite 52]
5.4.5 - 3.4.5 Contextual Factors [Seite 53]
5.5 - 3.5 Final Comments [Seite 54]
5.6 - References [Seite 55]
6 - The Casualty Assistance Readiness Enhancement System: A Case Study in Rapid Prototyping and Design for Flexibility [Seite 58]
6.1 - 4.1 Introduction [Seite 58]
6.2 - 4.2 Background [Seite 59]
6.2.1 - 4.2.1 Literature Review [Seite 59]
6.2.2 - 4.2.2 Issue [Seite 60]
6.3 - 4.3 Methodology [Seite 62]
6.3.1 - 4.3.1 Stakeholder Analysis [Seite 64]
6.3.2 - 4.3.2 Redefining the Problem Statement [Seite 64]
6.3.3 - 4.3.3 Rapid Prototyping to Overcome Inertia [Seite 67]
6.3.4 - 4.3.4 Greater Alignment of Product and Process [Seite 70]
6.4 - 4.4 Results [Seite 73]
6.4.1 - 4.4.1 Dynamic Alpha Testing [Seite 73]
6.4.2 - 4.4.2 Dynamic Beta Testing [Seite 74]
6.5 - 4.5 Discussion [Seite 77]
6.6 - 4.6 Conclusions [Seite 78]
6.7 - Notes [Seite 78]
6.8 - References [Seite 79]
7 - An Overview of Some Electronic Identification Use Cases in Europe [Seite 80]
7.1 - 5.1 Electronic Administration and Identity [Seite 80]
7.2 - 5.2 Electronic Administration in France and the Need for Identity [Seite 81]
7.3 - 5.3 Identity Fraud in the Context of Electronic Administration [Seite 85]
7.4 - 5.4 Electronic Identification in Europe: National Concepts and Their Impact on Daily Experience [Seite 86]
7.4.1 - 5.4.1 Belgium [Seite 87]
7.4.2 - 5.4.2 Estonia [Seite 87]
7.4.3 - 5.4.3 Finland [Seite 88]
7.4.4 - 5.4.4 Italy [Seite 90]
7.4.5 - 5.4.5 Portugal [Seite 91]
7.4.6 - 5.4.6 Spain [Seite 91]
7.4.7 - 5.4.7 Sweden [Seite 92]
7.5 - 5.5 The Projected French Electronic Identity Card [Seite 94]
7.5.1 - 5.5.1 The Broad Lines of the 2005 Project [Seite 94]
7.5.2 - 5.5.2 The 2005 Public Debate [Seite 96]
7.5.3 - 5.5.3 The 2009 Update [Seite 98]
7.6 - 5.6 Interoperability Aspects [Seite 98]
7.7 - 5.7 Conclusion [Seite 99]
7.8 - Glossary [Seite 99]
7.9 - Notes [Seite 100]
7.10 - References [Seite 101]
8 - Privacy and Personal Information Held by Government: A Comparative Study, Japan and New Zealand [Seite 102]
8.1 - 6.1 Introduction [Seite 102]
8.1.1 - 6.1.1 The Settings [Seite 103]
8.1.2 - 6.1.2 Research Questions [Seite 104]
8.2 - 6.2 Concepts of Information Privacy [Seite 104]
8.2.1 - 6.2.1 Government and Citizens' Personal Information [Seite 105]
8.2.2 - 6.2.2 Concepts of Information Privacy in New Zealand and Japanese Culture [Seite 105]
8.2.3 - 6.2.3 Privacy Legislation in Japan and New Zealand [Seite 108]
8.3 - 6.3 The Two Parallel Studies [Seite 109]
8.3.1 - 6.3.1 The New Zealand Study [Seite 109]
8.3.2 - 6.3.2 The Japanese Study [Seite 109]
8.4 - 6.4 Findings [Seite 110]
8.4.1 - 6.4.1 Questionnaire Data [Seite 110]
8.4.2 - 6.4.2 Concepts of Privacy and Privacy Protection [Seite 113]
8.4.3 - 6.4.3 Discussion of Scenarios [Seite 114]
8.5 - 6.5 Discussion [Seite 118]
8.6 - 6.6 Conclusions [Seite 119]
8.7 - Notes [Seite 120]
8.8 - References [Seite 120]
9 - Strategic Issues Relating to Data Quality for E- Government: Learning from an Approach Adopted in Belgium [Seite 122]
9.1 - 7.1 Introduction [Seite 122]
9.1.1 - 7.1.1 The Quality of Data [Seite 123]
9.1.2 - 7.1.2 Strategic Quality Issues for E-Government [Seite 123]
9.2 - 7.2 Characteristics of Administrative Data [Seite 125]
9.3 - 7.3 Quality Indicators [Seite 126]
9.3.1 - 7.3.1 What Is a Data Element? [Seite 127]
9.3.2 - 7.3.2 What Is a "Correct" Data Element? [Seite 127]
9.3.3 - 7.3.3 How Are Data Progressively Constructed? [Seite 128]
9.4 - 7.4 Methods for Improving the Quality of Administrative Databases [Seite 130]
9.4.1 - 7.4.1 Master Data Management [Seite 131]
9.4.2 - 7.4.2 Anomalies and Management Strategies [Seite 132]
9.4.3 - 7.4.3 Documentation of Applications and Services [Seite 133]
9.5 - 7.5 Conclusions, Future Work, and Generalization of the Approach [Seite 136]
9.6 - Notes [Seite 138]
9.7 - References [Seite 138]
10 - Long-Term Verifiability of Remote Electronic Elections [Seite 140]
10.1 - 8.1 Introduction [Seite 140]
10.2 - 8.2 Retention Objectives [Seite 141]
10.3 - 8.3 Retention Obligations in German Electoral Law [Seite 143]
10.3.1 - 8.3.1 Federal Elections [Seite 143]
10.3.2 - 8.3.2 Works Council Elections [Seite 146]
10.4 - 8.4 Conditions to Be Documented [Seite 147]
10.4.1 - 8.4.1 Preparation Phase [Seite 147]
10.4.2 - 8.4.2 Polling Phase [Seite 148]
10.4.3 - 8.4.3 Evaluation Phase [Seite 149]
10.5 - 8.5 Transferring the Conditions to Remote Electronic Voting [Seite 149]
10.5.1 - 8.5.1 Preparation Phase [Seite 150]
10.5.2 - 8.5.2 Polling Phase [Seite 151]
10.5.3 - 8.5.3 Evaluation Phase [Seite 153]
10.6 - 8.6 Conclusion [Seite 154]
10.7 - Notes [Seite 155]
10.8 - References [Seite 155]
11 - Law-Based Ontology for E-Government Services Construction - Case Study: The Specification of Services in Relationship with the Venture Creation in Switzerland [Seite 157]
11.1 - 9.1 Introduction [Seite 157]
11.2 - 9.2 Framework for the Construction of E-Government Services [Seite 158]
11.2.1 - 9.2.1 Ontology Construction from Legal Sources [Seite 158]
11.2.2 - 9.2.2 Public Administration Services Identification [Seite 164]
11.3 - 9.3 Discussion About Difficulties Related to the Deployment of the Proposed Approach [Seite 170]
11.3.1 - 9.3.1 What About the Inconsistencies in the Laws? [Seite 170]
11.3.2 - 9.3.2 What Skills Are Required to Implement This Approach? [Seite 171]
11.3.3 - 9.3.3 The Law Doesn't Correspond to Business Practice [Seite 171]
11.4 - 9.4 Conclusion [Seite 171]
11.5 - 9.5 Appendix 1: The Conceptual Basis for Identifying Public Administration Services [Seite 172]
11.6 - References [Seite 173]
11.7 - Notes [Seite 173]
12 - Architectural Principles for Orchestration of Cross- Organizational Service Delivery: Case Studies from the Netherlands [Seite 175]
12.1 - 10.1 Introduction [Seite 175]
12.2 - 10.2 Theoretical Background of Orchestration [Seite 178]
12.2.1 - 10.2.1 Technical Dimension of Orchestration [Seite 178]
12.2.2 - 10.2.2 Organizational Dimension of Orchestration [Seite 179]
12.3 - 10.3 Case Studies of Orchestration [Seite 180]
12.3.1 - 10.3.1 Case Study 1: Preparation Module for Joint Permit Requests [Seite 181]
12.3.2 - 10.3.2 Case Study 2: Information System for Import of Veterinary Products [Seite 182]
12.3.3 - 10.3.3 Case Study 3: Information System Supporting the Asbestos Removal Process [Seite 184]
12.4 - 10.4 Architectural Principles for Orchestration [Seite 186]
12.4.1 - 10.4.1 Architectural Principle 1: Information and Service Aggregation [Seite 188]
12.4.2 - 10.4.2 Architectural Principle 2: Process Coordination [Seite 188]
12.4.3 - 10.4.3 Architectural Principle 3: Process Overview [Seite 189]
12.4.4 - 10.4.4 Architectural Principle 4: Process Optimization [Seite 189]
12.4.5 - 10.4.5 Architectural Principle 5: Differentiation of Workflow and Decision Making [Seite 190]
12.4.6 - 10.4.6 Architectural Principle 6: Maintain Risk Profiles [Seite 190]
12.5 - 10.5 Conclusion [Seite 191]
12.6 - References [Seite 192]
13 - Achieving Interoperability Through Base Registries for Governmental Services and Document Management [Seite 194]
13.1 - 11.1 Introduction [Seite 194]
13.2 - 11.2 Background and Scope [Seite 195]
13.3 - 11.3 Defining an E-Government Ontology [Seite 196]
13.3.1 - 11.3.1 Metadata Standards for Multifaceted Classification [Seite 197]
13.4 - 11.4 Combining Processes and Data [Seite 198]
13.5 - 11.5 The Interoperability Registry Platform [Seite 201]
13.6 - 11.6 Population of the Repository [Seite 205]
13.7 - 11.7 Conclusions [Seite 206]
13.8 - References [Seite 208]
14 - Envisioning Advanced User Interfaces for E- Government Applications: A Case Study [Seite 211]
14.1 - 12.1 Introduction [Seite 212]
14.2 - 12.2 State of the Art [Seite 213]
14.2.1 - 12.2.1 The World Wide Web Platform [Seite 213]
14.2.2 - 12.2.2 Nontraditional User Interfaces [Seite 214]
14.2.3 - 12.2.3 Multichannel Delivery of Services [Seite 214]
14.2.4 - 12.2.4 Foundation of User Interface Plasticity [Seite 215]
14.3 - 12.3 Problem Space for Multitarget User Interfaces [Seite 216]
14.3.1 - 12.3.1 Domain-Dependent User Interfaces [Seite 218]
14.3.2 - 12.3.2 Context of Use [Seite 219]
14.3.3 - 12.3.3 Adaptation Behavior [Seite 219]
14.3.4 - 12.3.4 Adaptation Control User Interface [Seite 220]
14.4 - 12.4 Case Study [Seite 221]
14.4.1 - 12.4.1 Informal Description [Seite 221]
14.4.2 - 12.4.2 Users' Tasks Analysis [Seite 222]
14.4.3 - 12.4.3 Users' Requirements [Seite 223]
14.4.4 - 12.4.4 Plasticity Analysis [Seite 224]
14.5 - 12.5 Conclusion and Future Work [Seite 228]
14.6 - Notes [Seite 232]
14.7 - References [Seite 232]
15 - Practices to Develop Spatial Data Infrastructures: Exploring the Contribution to E- Government [Seite 235]
15.1 - 13.1 Introduction [Seite 235]
15.2 - 13.2 Spatial Data Infrastructures [Seite 237]
15.2.1 - 13.2.1 Introduction [Seite 237]
15.2.2 - 13.2.2 SDI Components [Seite 238]
15.2.3 - 13.2.3 SDI Costs and Benefits [Seite 240]
15.3 - 13.3 SDI Practices [Seite 242]
15.3.1 - 13.3.1 Europe [Seite 242]
15.3.2 - 13.3.2 Catalonia [Seite 244]
15.3.3 - 13.3.3 Flanders [Seite 245]
15.3.4 - 13.3.4 Leiedal [Seite 247]
15.3.5 - 13.3.5 Summary of the SDI Practices [Seite 248]
15.3.6 - 13.3.6 Discussion [Seite 248]
15.4 - 13.4 Spatial Data Infrastructures and E-Government [Seite 251]
15.5 - References [Seite 252]
16 - Index [Seite 255]
