Software Maintenance Management
Evaluation and Continuous Improvement
Published on 20. April 2012
226 pages
978-0-470-25802-6 (ISBN)
Description
This book explores the domain of software maintenance management and provides road maps for improving software maintenance organizations. It describes full maintenance maturity models organized by levels 1, 2, and 3, which allow for benchmarking and continuous improvement paths. Goals for each key practice area are also provided, and the model presented is fully aligned with the architecture and framework of software development maturity models of CMMI and ISO 15504. It is complete with case studies, figures, tables, and graphs.
Reviews / Votes
"The book is a fresh approach to an often otherwise dull and boring subject area." (Ubiquity, June 10-16, 2008)More details
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05/2008
Wiley
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Persons
Alain April, PhD, is Professor of Software Engineering atUniversité du Québec (Canada). His research interestsinclude software maintenance, software quality assurance, andmultimedia databases. Dr. April has worked in thetelecommunications industry for more than twenty years, hascontributed to the internal measurement of software of ISO 9126-3,and is an Editor of The Guide to Software Engineering Body ofKnowledge (SWEBOK) chapters on software maintenance andsoftware quality.
Alain Abran, PhD, is Professor and the Director of theSoftware Engineering Research Laboratory at Université duQuébec (Canada). Dr. Abran is the Co-Executive Editor of theSWEBOK project. He has been actively involved in softwareengineering standardization as the International Secretary forISO/IEC JTC SC7 Software and System Engineering and as co-managerfor the Common Software Measurement International Consortium(COSMIC). Dr. Abran's research interests include softwareproductivity and estimation models, software engineeringfoundations, software quality, software functional sizemeasurement, software risk management, and software maintenancemanagement.
Content
Foreword (Thomas Pigoski)
Foreword (Ned Chapin)
Preface.
1. Maintenance Issues and Related Management Approaches.
2. Maturity Models in Software Engineering.
3. Foundations of the S3¯m® Process Model.
4. Process Management Domain.
5. Event/Request Management Domain.
6. Evolution Engineering Domain.
7. Support for the Evolution Engineering Domain.
8. Exemplary Practices-Process Management.
9. Exemplary Practices-Event/Request Management Domain.
10. Exemplary Practices-Evolution Engineering Domain.
11. Exemplary Practices-Support to Evolution Domain.
12. Assessment Process, Assessment Tool, and Case Studies of theUse of S3¯m®.
13. Summary.
Appendix A. Maintenance Standards Models and EnhancementProposal.
Appendix B. Term Assignment for Students.
Appendix C. Acronyms and Glossary.
References.
Index.
About the Authors.
