Understanding, Managing and Implementing Quality
Frameworks, Techniques and Cases
Published on 6. September 2002
254 pages
978-1-134-59615-7 (ISBN)
Description
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Product notice
Reflowable
File size
0,97 MB
ISBN-13
978-1-134-59615-7 (9781134596157)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Jiju Antony | David Preece
Understanding, Managing and Implementing Quality
Frameworks, Techniques and Cases
Book
12/2001
Routledge
€272.30
Shipment within 15-20 days
Jiju Antony | David Preece
Understanding, Managing and Implementing Quality
Frameworks, Techniques and Cases
Book
12/2001
Routledge
€93.80
Shipment within 15-20 days
Content
List of figures, List of tables, List of contributors, Acknowledgements, Glossary, Introduction, PART I Developing a strategic orientation for Quality Management, PART II Quality improvement tools and techniques for the twenty-first century, PART III Case studies in Quality Management, Index
