Mapping Work Processes
2nd Edition
Published on 17. June 2002
113 pages
978-0-87389-802-7 (ISBN)
Description
??This peerless best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. No other book even comes close in teaching practitioners these crucial techniques. The most noticeable change in this second edition is the inclusion of several new types of process maps. While the basic, straightforward flowchart is still extensively used, it has been supplemented by a number of other types, all of which serve different purposes. The authors have therefore expanded the variety of charts taught. All the mapping techniques have also been updated, the mapping exercise itself is put into a larger context, and organizational examples from many different industries are used throughout to help readers understand real-life applications of the material presented. Also new is an example case study carried throughout the entire book to illustrate the construction and use of the different types of process maps.
More details
Other editions
Additional editions
Bjorn Andersen | Tom Fagerhaug | Bjornar Henriksen
Mapping Work Processes
Book
06/2002
2nd Edition
ASQ Quality Press
€66.20
Shipment within 10-20 days
Persons
Bjørn Andersen is a professor in the Department of Production and Quality Engineering at the Norwegian University of Science and Technology (NTNU). He also holds a position as research director for the Performance and Project Management department at SINTEF Technology and Society, one of Europe¿s largest independent research organizations with an annual turnover of about $200 million. He has published a multitude of books, papers, and reports about performance and quality management.
Content
- Cover
- Title page
- CIP data
- Table of Contents
- List of Figures and Tables
- Preface
- Chapter 1 Why Map Work Processes?
- 1.1 PURPOSES OF PROCESS MAPS
- 1.2 WHAT ARE WORK PROCESSES?
- 1.3 THE CASE STUDY COMPANY: BROOK REGIONAL HOSPITAL
- Chapter 2 Different Approaches to Mapping Work Processes
- 2.1 WHEN IS IT USEFUL TO MAPWORK PROCESSES?
- 2.2 TYPES OF PROCESS MAPS
- Chapter 3 The Process of Mapping a Process
- 3.1 THE META PROCESS
- 3.2 BEFORE YOU START CONSTRUCTING THE MAP
- 3.3 KNOWING THE TEAM
- 3.4 GROUP ROLES AND FACILITATION
- 3.5 MEETING LOCATION AND AIDS
- 3.6 ALL IN FAVOR?
- 3.7 ORGANIZING THE PROCESS MAPPINGvAT BROOK REGIONAL HOSPITAL
- Chapter 4 Creating a Stakeholder Map
- 4.1 WHAT IS A STAKEHOLDER MAP?
- 4.2 CONSTRUCTING A STAKEHOLDER MAP
- 4.3 MAPPING STAKEHOLDERS FOR BROOK REGIONAL HOSPITAL
- 4.4 CHECKLIST
- Chapter 5 Creating a Value Chain Map/ High-Level Process Model
- 5.1 WHAT IS A VALUE CHAIN MAP/ HIGH-LEVEL PROCESS MODEL?
- 5.2 CONSTRUCTING A VALUE CHAIN MAP/HIGH-LEVEL PROCESS MODEL
- 5.3 UNDERSTANDING THE VALUE CHAIN AND HIGH-LEVEL PROCESS MODEL OFBROOK REGIONAL HOSPITAL
- 5.4 CHECKLIST
- Chapter 6 Creating a Basic Flowchart
- 6.1 WHAT IS A BASIC FLOWCHART?
- 6.2 CONSTRUCTING A BASIC FLOWCHART
- 6.3 CONSTRUCTING A BASIC FLOWCHART FOR BROOK REGIONAL HOSPITAL
- 6.4 CHECKLIST
- Chapter 7 Creating a Cross-Functional Flowchart
- 7.1 WHAT IS A CROSS-FUNCTIONAL FLOWCHART?
- 7.2 CONSTRUCTING A CROSS-FUNCTIONAL FLOWCHART
- 7.3 CROSS-FUNCTIONAL FLOWCHART FOR BROOK REGIONAL HOSPITAL
- 7.4 CHECKLIST
- Chapter 8 Creating a Bottleneck Map/ Flowchart with Load Statistics
- 8.1 WHAT IS A BOTTLENECK MAP OR FLOWCHART WITH LOAD STATISTICS?
- 8.2 CONSTRUCTING FLOWCHARTS WITH LOAD STATISTICS ANDIDENTIFYING BOTTLENECKS
- 8.3 UNDERSTANDING THE BOTTLENECKS OF BROOK REGIONAL HOSPITAL
- 8.4 CHECKLIST
- Chapter 9 Using the Process Maps
- 9.1 SOME FINAL ADVICE
- 9.2 PROCESS MAP USAGE
- Appendix Process Definition Template
- Recommended Reading
- Glossary
- Index
