
Mapping Work Processes
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Content
- Cover
- Title page
- CIP data
- Table of Contents
- List of Figures and Tables
- Preface
- Chapter 1 Why Map Work Processes?
- 1.1 PURPOSES OF PROCESS MAPS
- 1.2 WHAT ARE WORK PROCESSES?
- 1.3 THE CASE STUDY COMPANY: BROOK REGIONAL HOSPITAL
- Chapter 2 Different Approaches to Mapping Work Processes
- 2.1 WHEN IS IT USEFUL TO MAPWORK PROCESSES?
- 2.2 TYPES OF PROCESS MAPS
- Chapter 3 The Process of Mapping a Process
- 3.1 THE META PROCESS
- 3.2 BEFORE YOU START CONSTRUCTING THE MAP
- 3.3 KNOWING THE TEAM
- 3.4 GROUP ROLES AND FACILITATION
- 3.5 MEETING LOCATION AND AIDS
- 3.6 ALL IN FAVOR?
- 3.7 ORGANIZING THE PROCESS MAPPINGvAT BROOK REGIONAL HOSPITAL
- Chapter 4 Creating a Stakeholder Map
- 4.1 WHAT IS A STAKEHOLDER MAP?
- 4.2 CONSTRUCTING A STAKEHOLDER MAP
- 4.3 MAPPING STAKEHOLDERS FOR BROOK REGIONAL HOSPITAL
- 4.4 CHECKLIST
- Chapter 5 Creating a Value Chain Map/ High-Level Process Model
- 5.1 WHAT IS A VALUE CHAIN MAP/ HIGH-LEVEL PROCESS MODEL?
- 5.2 CONSTRUCTING A VALUE CHAIN MAP/HIGH-LEVEL PROCESS MODEL
- 5.3 UNDERSTANDING THE VALUE CHAIN AND HIGH-LEVEL PROCESS MODEL OFBROOK REGIONAL HOSPITAL
- 5.4 CHECKLIST
- Chapter 6 Creating a Basic Flowchart
- 6.1 WHAT IS A BASIC FLOWCHART?
- 6.2 CONSTRUCTING A BASIC FLOWCHART
- 6.3 CONSTRUCTING A BASIC FLOWCHART FOR BROOK REGIONAL HOSPITAL
- 6.4 CHECKLIST
- Chapter 7 Creating a Cross-Functional Flowchart
- 7.1 WHAT IS A CROSS-FUNCTIONAL FLOWCHART?
- 7.2 CONSTRUCTING A CROSS-FUNCTIONAL FLOWCHART
- 7.3 CROSS-FUNCTIONAL FLOWCHART FOR BROOK REGIONAL HOSPITAL
- 7.4 CHECKLIST
- Chapter 8 Creating a Bottleneck Map/ Flowchart with Load Statistics
- 8.1 WHAT IS A BOTTLENECK MAP OR FLOWCHART WITH LOAD STATISTICS?
- 8.2 CONSTRUCTING FLOWCHARTS WITH LOAD STATISTICS ANDIDENTIFYING BOTTLENECKS
- 8.3 UNDERSTANDING THE BOTTLENECKS OF BROOK REGIONAL HOSPITAL
- 8.4 CHECKLIST
- Chapter 9 Using the Process Maps
- 9.1 SOME FINAL ADVICE
- 9.2 PROCESS MAP USAGE
- Appendix Process Definition Template
- Recommended Reading
- Glossary
- Index
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