ASQ Pocket Guide to Root Cause Analysis
1st Edition
Published on 18. October 2013
136 pages
978-1-951058-93-7 (ISBN)
Description
All organizations experience unintended variation and its consequences. Such problems exist within a broad range of scope, persistence, and severity across different industries. Some problems cause minor nuisances, others leads to loss of customers or money, others yet can be a matter of life and death.The purpose of this pocket guide is to provide you with easily accessible knowledge about the art of problem solving, with a specific focus on identifying and eliminating root causes of problems.Root cause analysis is a skill that absolutely everybody should master, irrespective of which sector you work in, what educational background you have, and which position in the organization you hold. The content in this little pocket guide can contribute to disseminating this skill a little further in the world.
More details
Content
- Cover
- Title
- CIP data
- Contents
- Figures and Tables
- Introduction
- Section I
- Root Cause Analysis
- The Root Cause
- Root Cause Elimination
- The RCA Process
- Root Cause Analysis Steps
- The Logistics of a Root Cause Analysis
- Section II
- Step 1: Define the Event
- Purpose of Step 1: Define the Event
- Substeps in Step 1: Define the Event
- Checklist for Step 1: Define the Event
- Step 2: Find Causes
- Purpose of Step 2: Find Causes
- Substeps in Step 2: Find Causes
- Checklist for Step 2: Find Causes
- Step 3: Find the Root Cause
- Purpose of Step 3: Find the Root Cause
- Substeps in Step 3: Find the Root Cause
- Checklist for Step 3: Find the Root Cause
- Step 4: Find Solutions
- Purpose of Step 4: Find Solutions
- Substeps in Step 4: Find Solutions
- Checklist for Step 4: Find Solution(s)
- Step 5: Take Action
- Purpose of Step 5: Take Action
- Substeps in Step 5: Take Action
- Checklist for Step 5: Take Action
- Step 6: Measure and Assess
- Purpose of Step 6: Measure and Assess
- Substeps in Step 6: Measure and Assess
- Checklist for Step 6: Measure and Assess
- Section III
- RCA Example
- Overview
- Define the Event
- Find Causes
- Attempt 1
- Find the Root Cause
- Find Solutions
- Take Action
- Measure and Assess
- Attempt 2
- Find the Root Cause
- Find Solutions
- Take Action
- Measure and Assess
- Conclusion
- Index
