Communicating at Work
Description
While working his way through college as a salesman, Tony earned his B.B.A. (Notre Dame), M.B.A. (U. of Conn.), and Ph.D. (Georgia State U., in 1976). He taught marketing and sales at the university level for eight years before becoming a full-time professional speaker in 1979. Since then, Tony has authored 10 books, including Non-Manipulative Selling, The Art of Managing People, Publish & Flourish, and People Smart. His expertise is also featured in several award-winning audio and video training programs, including The Power of Listening film.
Tony lives in La Jolla, California, with his wife, Sue, and their four children.
To reach Tony, contact:
Alessandra & Associates, P.O. Box 2767, La Jolla, CA. 92038. (800) 222-4383 or FAX (619) 459-0435.
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Content
Introduction
Part I: Interpersonal Communication
1. Future Perfect Communication
2. Personal Communication Styles
3. The Four Styles
4. Communicating with the Four Styles
Part II: Verbal Communication
5. Active Listening
6. The Art of Asking Questions
7. Making Sure with Feedback
8. Conflict Resolution
Part III: Nonverbal Communication
9. Projecting a Powerful Image
10. The Power of Nonverbal Communication
11. It's How You Say It
12. Communicating Through Spatial Arrangements
13. How Your Use of Time Talks
Part IV: Group Communication
14. Presentation Power
15. Meeting Magic
16. Conducting Powerful Meetings
Part V: Written Communication
17. Putting Yourself Ahead of the Pack
18. It's a Matter of Style
Wrap Up: Putting It All Together
Bibliography
Index
