ITIL Lifecycle Essentials
Your essential guide for the ITIL Foundation exam and beyond
1st Edition
Published on 28. March 2013
375 pages
978-1-84928-418-9 (ISBN)
Description
ITIL Lifecycle Essentials covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a comprehensive overview of the key elements, concepts and terminology used in the ITIL service lifecycle.
More details
Language
English
Place of publication
Ely
United Kingdom
Target group
Professional and scholarly
File size
6,86 MB
ISBN-13
978-1-84928-418-9 (9781849284189)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Claire Agutter
ITIL Lifecycle Essentials
Your essential guide for the ITIL Foundation exam and beyond
Book
03/2013
IT Governance Publishing
€32.50
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Persons
Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech.
A long time IT Governance Publishing collaborator, Claire has written ITIL (R) study guides covering both ITIL (R) v3 and ITIL (R) 4, with her ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide rating 4.6 on Amazon.
To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.
A long time IT Governance Publishing collaborator, Claire has written ITIL (R) study guides covering both ITIL (R) v3 and ITIL (R) 4, with her ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide rating 4.6 on Amazon.
To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.
Content
1: Introducing Service Management
2: Key Concepts and Roles
3: The Service Lifecycle
4: Service Strategy
6: Service Design
7: Service Transition
8: Service Operation
9: Continual Service Improvement
10: Service Management Training and Qualifications
11: Multiple Choice Exam Strategies
12: Further Reading/Resources
2: Key Concepts and Roles
3: The Service Lifecycle
4: Service Strategy
6: Service Design
7: Service Transition
8: Service Operation
9: Continual Service Improvement
10: Service Management Training and Qualifications
11: Multiple Choice Exam Strategies
12: Further Reading/Resources
