Chapter 1

Exploring Mindfulness in the Workplace

In This Chapter

Identifying what mindfulness is and is not

Retraining your brain

Getting started

In tough economic times, many organisations are looking for new ways to deliver better products and services to customers while simultaneously reducing costs. Carrying on as normal isn't an option. Organisations are looking for sustainable ways to be more innovative. Leaders must really engage staff, and everyone needs to become more resilient in the face of ongoing change. For these reasons, more and more organisations are offering staff training in mindfulness.

Major corporations in the USA, like General Mills, and major employers in the UK, such as the National Health Service, have offered staff mindfulness training in recent years. Google and eBay are among the many companies that now provide rooms for staff to practise mindfulness in work time. Business schools including Harvard Business School in the USA and Ashridge Business School in the UK now include mindfulness principles in their leadership programmes.

So what is mindfulness, and why are so many leading organisations investing in it?

Becoming More Mindful at Work

In this section you will discover what mindfulness is. More importantly, you'll also discover what mindfulness is not! You'll find out how mindfulness evolved and why it's become so important in the modern-day workplace.

Clarifying what mindfulness is

Have you ever driven somewhere and arrived at your destination remembering nothing about your journey? Or grabbed a snack and noticed a few moments later that all you have left is an empty packet? Most people have! These are common examples of 'mindlessness', or 'going on auto-pilot'.

Like many humans, you're probably 'not present' for much of your own life. You may fail to notice the good things in your life or hear what your body is telling you. You probably also make your life harder than it needs to be by poisoning yourself with toxic self-criticism.

Mindfulness can help you to become more aware of your thoughts, feelings and sensations in a way that suspends judgement and self-criticism. Developing the ability to pay attention to and see clearly whatever is happening moment by moment does not eliminate life's pressures, but it can help you respond to them in a more productive, calmer manner.

Learning and practising mindfulness can help you to recognise and step away from habitual, often unconscious emotional and physiological reactions to everyday events. Practising mindfulness allows you to be fully present in your life and work and improves your quality of life.

Mindfulness can help you to recognise, slow down or stop automatic and habitual reactions, and see situations with greater focus and clarity.

Mindfulness at work is all about developing awareness of thoughts, emotions and physiology and how they interact with one another. Mindfulness is also about being aware of your surroundings, helping you better understand the needs of those around you.

Mindfulness training is like going to the gym. In the same way as training a muscle, you can train your brain to direct your attention to where you want it to be. In simple terms, mindfulness is all about managing your mind.

Taking a look at the background

Mindfulness has its origins in ancient Eastern meditation practices. Jon Kabat-Zinn developed Mindfulness-Based Stress Reduction (MBSR) in the USA in the late 1970s, which became the foundation for modern-day mindfulness. Figure 1-1 shows how it developed.

Figure 1-1: Mindfulness timeline.

In the 1990s Mark Williams, John Teasdale and Zindel Segal further developed MBSR to help people suffering from depression. Mindfulness Based Cognitive Therapy (MBCT) combined cognitive behavioural therapy (CBT) with mindfulness. In 2004, MBCT was clinically approved in the UK by the National Institute for Clinical Excellence (NICE) as a 'treatment of choice' for recurrent depression.

Since the late 1970s, research into the benefits of mindfulness has steadily increased. Recent studies have examined, for example, the impact of practising mindfulness on the immune system and its effects on those working in high-pressure environments.

Advances in brain-scanning technology have demonstrated that as little as eight weeks of mindfulness training can positively alter brain structures, including the amygdala (the fear centre) and the left prefrontal cortex (an area associated with happiness and well-being). Other studies show benefits in even shorter periods of time.

Busy leaders who practise mindfulness have long extolled its virtues, but little research has existed to back up their claims. Fortunately, researchers are now increasingly focusing their attention on the benefits of mindfulness from a workplace perspective.

Researchers have linked the practice of mindfulness to skills that are highly valuable in the workplace. Research suggests that practising mindfulness can enhance:

• Leadership and strategic thinking
• Interpersonal relationships
• Productivity
• Self-management

In addition, mindfulness is valuable in the workplace because it has a positive impact on immunity and general well-being. It has been demonstrated to relieve the symptoms of depression, anxiety and stress. See www.mawt.co.uk for a list of some of the research papers on mindfulness at work.

ACT

In the late 1980s, research began by Steven Hayes and colleagues for another form of training called Acceptance and Commitment Therapy (ACT). ACT combines mindfulness and acceptance with action-based strategies. In the past few years, ACT has been adapted to meet the needs of the modern workplace, sometimes called Acceptance and Commitment Training.

Recognising what mindfulness isn't

Misleading myths about mindfulness abound. Here are a few:

Myth 1: 'I will need to visit a Buddhist centre, go on a retreat or travel to the Far East to learn mindfulness.'

Experienced mindfulness instructors are operating all over the world. Many teachers now teach mindfulness to groups of staff in the workplace. One-to-one mindfulness teaching can be delivered in the office, in hotel meeting rooms or even via the web. Some people do attend retreats after learning mindfulness if they want to deepen their knowledge, experience peace and quiet or gain further tuition, but doing so isn't essential.

Myth 2: 'Practising mindfulness will conflict with my religious beliefs.'

Mindfulness isn't a religion. For example, MBSR, MBCT are entirely secular - as are most workplace programmes. No religious belief of any kind is necessary. Mindfulness can help you step back from your mental noise and tune in to your own innate wisdom. Mindfulness is practised by people of all faiths and by those with no spiritual beliefs. Practising mindfulness won't turn you into a hemp-clad tofu eater, a tree-hugging hippie or a monk sitting on top of a mountain - unless you want it to, of course!

Myth 3: 'I'm too busy to sit and be quiet for any length of time.'

When you're busy, the thought of sitting and 'doing nothing' may seem like the last thing you want to do. In 2010 researchers at Harvard University gathered evidence from a quarter of a million people suggesting that, on average, the mind wanders for 47 per cent of the working day. Just 15 minutes a day spent practising mindfulness can help you to become more productive and less distracted. Then you'll be able to make the most of your busy day and get more done in less time. When you first start practising mindfulness, you'll almost certainly experience mental distractions, but if you persevere you'll find it easier to tune out distractions and to manage your mind. As time goes on, your ability to concentrate increases as does your sense of well-being and feeling of control over your life.

Myth 4: 'Mindfulness and meditation are one and the same. Mindfulness is just a trendy new name.'

Fact: Mindfulness often involves specific meditation practices. Fiction: All meditation is the same. Many popular forms of meditation are all about relaxation - leaving your troubles behind and imagining yourself in a calm and tranquil 'special place'. Mindfulness helps you to find out how to live with your life in the present moment - warts and all - rather than run away from it. Mindfulness is about approaching life and things that you find difficult and exploring them with openness, rather than avoiding them. Most people find that practising mindfulness does help them to relax, but that this relaxation is a welcome by-product, not the objective!

Training your attention: the power of focus

Are you one of the millions of workers who routinely put in long hours, often for little or no extra pay? In the current climate of cutbacks, job losses and 'business efficiencies', many people feel the need to work longer hours just to keep on top of their workload. However, research shows that working longer hours does not mean that you get more done. Actually, if you continue to work when past your peak, your...