
Best Practices for Managing BPI Projects
Description
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Content
- Cover
- Title Page
- Copyright
- Acknowledgments
- Table of Contents
- Foreword
- Preface
- About the Authors
- Web Added Value
- 1. INTRODUCTION TO MANAGING BUSINESS PROCESS IMPROVEMENT PROJECTS
- 2. DEVELOPING YOUR INITIAL PLAN TO GET STARTED
- 3. TAKING A PROJECT MANAGEMENT APPROACH TO BPI PROJECTS
- 4. UNDERSTANDING AND SOCIALIZING THE BPI PROJECT
- 5. ANALYZING CURRENT BUSINESS PROCESSES
- 6. REDESIGNING BUSINESS PROCESSES
- 7. IMPLEMENTING REDESIGNED BUSINESS PROCESSES
- 8. ROLLING OUT THE REDESIGNED PROCESS ORGANIZATION-WIDE
- 9. EVALUATING THE SUCCESS OF THE BPI PROJECT
- 10. CONTINUED EVALUATION BEST PRACTICES
- 11. THE PEOPLE-SIDE OF CHANGE MANAGEMENT
- 12. MANAGING A VIRTUAL AND DIVERSE PROCESS IMPROVEMENT PROJECT TEAM
- Summary
- Index
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