4 Steps To Solving Your Problem
Description
"4 Steps to Solving Your Problem" is a clear and concise building-block method to assist in the development of your troubleshooting and problem resolution skills. It doesn't matter if you are an auto technician or a computer specialist, new to the service industry, a seasoned professional or a do-it-yourselfer, this book provides you with the tools and knowledge you need to troubleshoot and resolve any problem you encounter. The author, Chris Abbott, developed this method throughout his 25 years in the computer industry and quickly discovered his methods were universal and could be utilized in any industry or situation. Throughout this book you will discover the one common method all successful service providers use to resolve any and all problems they face.
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Content
TABLE OF CONTENTS
About the Author
Introduction Chapter 1 - We've All Been There Learn, Identify, Isolate, and Conquer Do It Now Chapter 2 Fundamental Relationships Music Always Helps Chapter 3 Learn, Learn, Learn Working Knowledge Input, Processing, and Output Systems Made of Systems Environmental Factors How is it built? Installation and Configuration Chapter 4 Resolution Skills Chapter 5 People The Genuine Helper The Honestly Ignorant The Helpee Helper The Know-It-All The Expert The Blame Seeker The Dribbler Chapter 6 Identify the Situation Four Out of Five Senses Agree Chapter 7 Isolate the Problem Questioning Change Answer Me This But what if...? Chapter 8 Conquer Unintended Consequences Inside-Out Always Think, But Not Too Much Chapter 9 War Stories Cloudy Communications Aaaaand We're Down Sometimes You Have to "Vent" Chapter 10 Tips and Advice Customers Tools Step by Step Spotting Trends Observe Documentation Working Well With Others Rules, Not Laws You Can't Win Them All Chapter 11 In Conclusion
