20th Excellence in Services Conference 2017
Emerald Publishing Limited
Published on 6. August 2018
208 pages
978-1-78769-590-0 (ISBN)
Description
Founded by the University of Toulon and University of Verona in 1998, "e;Excellence in Services"e; is the 20th Conference in the series.
More details
Persons
Content
- Covers
- Editorial boards
- Guest editorial
- The role of customer experience touchpoints in driving loyalty intentions in services
- The effects of students
- Exploring city image: residents' versus tourists' perceptions
- Insights on the adoption of social media marketing in B2B services
- Active seniors perceived value within digital museum transformation
- Carpooling: travelers' perceptions from a big data analysis
- Interplaying ecosystems: a mega-level analysis of education and labour ecosystems
- The strategic priorities in the materiality matrix of the banking enterprise
- Accommodation prices on Airbnb: effects of host experience and market demand
- Managing CSR communication
- A review of the Toulon-Verona Conference Excellence in Services best papers 2008-2016
