
ITIL 2011
A Pocket Guide
Jan van Bon(Author)
Van Haren Publishing(Editor)
Van Haren Publishing BV
Published on 12. December 2011
Book
Paperback/Softback
188 pages
978-90-8753-676-3 (ISBN)
Description
Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike.
Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the 'lifecycle' approach? What are the key service management processes and functions?
Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG's ITIL Foundation Certificate syllabus.
More details
Series
Language
English
Place of publication
Zaltbommel
Netherlands
Target group
Professional and scholarly
Dimensions
Height: 178 mm
Width: 111 mm
Thickness: 11 mm
Weight
165 gr
ISBN-13
978-90-8753-676-3 (9789087536763)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions

Jan van Bon
ITIL® 2011 Edition - A Pocket Guide
E-Book
06/2020
Van Haren Publishing
€19.99
Available for download

Jan van Bon
ITIL® 2011 Edition - A Pocket Guide
E-Book
06/2020
Van Haren Publishing
€19.99
Available for download