Service Recovery
Fixing Broken Customers
Ron Zemke(Author)
Productivity Press
Published on 1. March 1996
Book
Paperback/Softback
63 pages
978-1-56327-097-0 (ISBN)
More details
Series
Language
English
Place of publication
Portland
United States
Publishing group
Taylor & Francis Inc
Target group
College/higher education
Professional and scholarly
Illustrations
illustrations
Dimensions
Height: 210 mm
Width: 133 mm
Weight
113 gr
ISBN-13
978-1-56327-097-0 (9781563270970)
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Schweitzer Classification