Theoretical contributions: literature analysis and conceptual models.- Tracing the roots of the organizational benefits of IT services.- Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review.- FabLabs as Platforms for Digital Fabrication Services: a Literature Analysis.- IT-Support in Workplace Health Promotion: Mobile Apps on the Rise.- New ways to deal with Omni-channel services: Opening the door to synergies, or problems in the horizon.- Organizational Impact on Software Development of e-Services techniques.- Healthcare and the Co-creation of Value: Qualifying the service roles of informal caregivers.- Exploring Disparities in the Relationship between Corruption and Human Development using a Cluster Analysis.- Examining the impact of social networking sites on performance of service firms: evidence from Romania - Service systems analysis and design.- A Conceptual Modelling of the Key Components and Relations of Service Systems.- Social Media Marketing and Value Co-Creation: a Dynamic Performance Management Perspective.- Creative Industries and Big Data: a Business Model for Service Innovation.- More observations, more variables or more quality - Data acquisition strategies to enhance uncertainty analytics for industrial service contracting.- From Data Science to Value Creation.- Towards A Unified Approach To Identify Business Model Patterns: A Case Of E-Mobility Services.- Towards Requirements Analytics: A Research Agenda to Model and Evaluate the Quality of Unstructured Requirements Specifications.- A GIS-based Decision Support System for Locating Primary Care Facilities.- Combining data analytics with layout improvement heuristics to improve libraries' service quality.- Service organizations case studies and practices.- A Return on Our Experience of Modeling a Service-oriented Organization in a Service Cartography.- Content Analysis of Customer Reviews to Identify Sources of Value Creation in the Hotel Environment.- Beyond Quality of Service: Exploring What Tourists Really Value.- Multivariate Analysis of EU Convergence in Higher Education Services.- Does Community Service Make any Difference in University Rankings.- Digital Transformation at the University Of Porto.- The Role of Digital Tools and Platforms for Training Programmes Developed by the Organisations of the Banking Sector.- Fraud Risk Modelling: Requirements Elicitation in the Case of Telecom Services.- Mega sporting events and technology: the role of social networks in co-creating value for the Olympic Games.- Sustainability: service ecosystems, environment control and Transportation.- Towards a Proposal for the Sustainability Through Institutions in Public Transport Services in Times of Emergency.- Digital Services Development Using Statistics Tools to Emphasize Pollution Phenomena.- Service Orientation of Environment Control Processes.- Service ecosystems for the common good: a case of non-profit network organization.- Customer Satisfaction fromInner-city Services: a case study.- Using Ethological Approaches to Understand Skiers' Behavior in Cable Cars Queues in Order to Improve Overall Satisfaction: an Empirical Study Conducted in the Swiss Alps.
