Management of Service Operations
2nd Edition
Published on 4. March 2004
Book
Paperback/Softback
352 pages
978-1-84480-051-3 (ISBN)
Description
The Management of Service Operations draws on aspects of management of manufacturing operations to show the interrelationship of operations throughout the supply chain. Tools and techniques for developing and implementing value adding strategies are provided and everyday examples are drawn on to give practical advice on how to make more efficient use of resources in order to gain competitive advantage. The text concludes with a chapter on change management designed to alter the culture of an organization in order to motivate staff to achieve common goals.
The Management of Service Operations draws on aspects of management of manufacturing operations to show the interrelationship of operations throughout the supply chain. Tools and techniques for developing and implementing value adding strategies are provided and everyday examples are drawn on to give practical advice on how to make more efficient use of resources in order to gain competitive advantage. The text concludes with a chapter on change management designed to alter the culture of an organization in order to motivate staff to achieve common goals.
The Management of Service Operations draws on aspects of management of manufacturing operations to show the interrelationship of operations throughout the supply chain. Tools and techniques for developing and implementing value adding strategies are provided and everyday examples are drawn on to give practical advice on how to make more efficient use of resources in order to gain competitive advantage. The text concludes with a chapter on change management designed to alter the culture of an organization in order to motivate staff to achieve common goals.
More details
Edition
2nd Revised edition
Language
English
Place of publication
London
United Kingdom
Edition type
Revised edition
Illustrations
illustrations
Dimensions
Height: 246 mm
Width: 188 mm
Thickness: 18 mm
Weight
726 gr
ISBN-13
978-1-84480-051-3 (9781844800513)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
Previous edition
J. Nevan Wright | Peter Race
Management of Service Operations
Book
11/2003
2nd Edition
Cengage Learning EMEA
€112.85
Article exhausted; check for reprint
Content
PART I. 1. Making it Happen. 2. Operations Directives. PART II. 3. Business Policy. 4. Operations Management and Inter-relationships. 5. Planning, Implementing and Controlling. PART III. 6. Facilities and Work. 7. People Power: The Most Valuable Resource? PART IV. 8. Capacity Management. 9. Scheduling and Time Management. 10. Materials Management. 11. Supply Chain Management. 12. Project Management. PART V. 13. Quality Performance. 14. Measurement of Performance. PART VI. 15. Change and Change Management. References. Index.