Management of Service Operations
Published on 22. July 1999
Book
Paperback/Softback
256 pages
978-0-304-70528-3 (ISBN)
Description
A concise guide to Operations Management within service organizations - the sector which interacts with and delivers services to customers. The book introduces tried and tested techniques and explores influencing factors which can affect situations, and the CD provides case studies.
More details
Language
English
Place of publication
London
United Kingdom
Target group
College/higher education
Illustrations
30 b&w line illustra
Dimensions
Height: 254 mm
Width: 178 mm
Weight
470 gr
ISBN-13
978-0-304-70528-3 (9780304705283)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Making it happen; operations objective; business policy; operations management and interrelationships; planning, implementing and controlling; facilities and work; people power; capacity management; scheduling, inventory and time management; quality performance; measurement of performance; change and re-engineering.