The ASTD Training and Performance Yearbook, 1997

John A. Woods is president of CWL Publishing Enterprises, a firm specializing in the development of quality management publications. Along with Mr. Cortada, he is the author of The McGraw-Hill Encyclopedia of Quality Terms and Concepts and QualiTrends: 7 Quality Secrets That will Change Your Life. He has more than 25 years of experience in business publishing.

James W. Cortada is a senior quality management consultant with the IBM Consulting Group. He is the author of more than 20 books, including TQM for Sales and Information Systems Management, both published by McGraw-Hill.