
Managing People For Service Advantage
Jochen Wirtz(Author)
World Scientific Publishing Co Inc (USA)
Published on 15. November 2017
Book
Paperback/Softback
91 pages
978-1-944659-33-2 (ISBN)
Description
Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizations stands a firm commitment to effective management of human resources, including the recruitment, selection, training, motivation, and retention of employees. Organizations that display this commitment understand the economic payoff from investing in their people. Managing People for Service Advantage will give an insight on how to get HR right in service organizations, and how to get satisfied, loyal, motivated and productive service employees. This book is the ninth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo.
More details
Series
Language
English
Place of publication
River Edge
United States
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 229 mm
Width: 152 mm
Thickness: 5 mm
Weight
148 gr
ISBN-13
978-1-944659-33-2 (9781944659332)
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Schweitzer Classification