Quality Management in Health

Part 1 Background and context of quality management in Australia: introduction to and purpose of part 1; history of quality management in Australia; hospitals - a changed and changing environment; hospital and professional liability; why we need quality management. Part 2 Concepts in quality management: introduction to and purpose of part 2; total quality management; the health care system; health as a production function; quality and its measurement; quality management, assurance and improvement; practice policies and criteria; structured quality improvement; management of quality management. Part 3 An effective quality management programme: introduction of and purpose of part 3; governing body, management and hospital by-laws; the quality management committee and an effective committee system; appendices - model terms of reference for quality management committees, the quality management department, model job description and qualifications for a quality manager, medical records, getting started. Part 4 Quality management methodologies: introduction to and purpose of part 4; credentialling and appointment of medical staff; appendices - model terms of reference for medical appointment advisory committees, model terms of reference for credentials committees, domains for credentialling, patient satisfaction surveys, structured quality review. Part 5 Risk management: introduction to and purpose of part 5; professional liability; occupational health and safety. Part 6 Quality Management and the law: introduction to and purpose of part 6; liability of hospitals and medical practitioners; natural justice; defamation. Part 7 Introduction to and purpose of part 7.