Essentials of Total Quality Management

Lots of managers want to "get up to speed" on total quality but don't know where to start. This guide aims to reduce the elusive TQM process and features self-assessment tools, an interactive format and a glossary of essential terms. It covers: how the total quality movement got started, including Deming's 14 points, Juran's philosophy and the three elements of TQM; how to use accepted quality tools and techniques to implement TQM; and what all employees can do - from the mail room to the board room - to improve quality in their organization.