
Developing Performance Support for Computer Systems
A Strategy for Maximizing Usability and Learnability
James R. Williams(Author)
CRC Press
1st Edition
Published on 2. December 2019
Book
Paperback/Softback
384 pages
978-0-367-45436-4 (ISBN)
Description
Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability provides detailed planning, design, and development guidance for generating performance support for new or upgraded computer systems. Performance support includes documentation, online help, coaches and wizards, training, and other materials necessary to enable users to perform their jobs more efficiently and effectively.
This volume offers a strategy for maximizing ease-of-use and ease-of-learning through an integrated performance support systems approach. The text provides how-to guidance throughout that developers can apply directly to the design of their performance support tools and products. Rather than cover a few specific topic areas, it examines the entire spectrum of performance support. The book explains how to match performance support methods to task requirements, gives an overview of important user characteristics, and provides general guidance for presentation, layout, formatting, media selection, the use of color and icons, and accessibility. Evaluation checklists are included in the appendices and are also available online.
Although this book primarily addresses the development of performance support for large software systems, the principles and approaches are valuable for any systems development environment.
This volume offers a strategy for maximizing ease-of-use and ease-of-learning through an integrated performance support systems approach. The text provides how-to guidance throughout that developers can apply directly to the design of their performance support tools and products. Rather than cover a few specific topic areas, it examines the entire spectrum of performance support. The book explains how to match performance support methods to task requirements, gives an overview of important user characteristics, and provides general guidance for presentation, layout, formatting, media selection, the use of color and icons, and accessibility. Evaluation checklists are included in the appendices and are also available online.
Although this book primarily addresses the development of performance support for large software systems, the principles and approaches are valuable for any systems development environment.
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
Academic and Professional Practice & Development
Dimensions
Height: 234 mm
Width: 156 mm
Thickness: 21 mm
Weight
585 gr
ISBN-13
978-0-367-45436-4 (9780367454364)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions

Thomas Olesen
Developing Performance Support for Computer Systems
A Strategy for Maximizing Usability and Learnability
E-Book
05/2004
1st Edition
CRC Press
€88.49
Available for download

James H. Mittelman
Developing Performance Support for Computer Systems
A Strategy for Maximizing Usability and Learnability
E-Book
05/2004
1st Edition
CRC Press
€88.49
Available for download

James R. Williams
Developing Performance Support for Computer Systems
A Strategy for Maximizing Usability and Learnability
Book
05/2004
1st Edition
CRC Press
€193.42
Shipment within 15-20 days
Person
Williams, James R.
Content
Introduction. Design Environments and Strategies. Project Planning. Needs Assessment and Task Analysis. Matching Performance Support Methods to Task Requirements. General Design Guidance. Developing Performance Support Products. Testing Performance Support Products.