Missing Voice?

Reviews / Votes

'Missing Voice? provides a fresh insight on the present and future of worker voice in precarious gig-based work. While past research has dissected the reasons for poor working conditions in the platform economy, this book presents models for improving those conditions. Findings suggest that worker mobilization is central to strengthening voice; but it is most likely to lead to more worker-centered and democratic management policies where collective action is accompanied by real institutional change, through new laws and union agreements.' -- Virginia Doellgast, Cornell University, US 'Workers around the world are struggling to gain a voice in platform work and they are doing so in varied ways. This marvelous collection of essays provides a comprehensive examination and documentation of efforts workers are making to gain a say in how they work, how they are rewarded, and how they engage the algorithms that manage them, much less the human beings behind the algorithms. It deepens our understanding of this form of work and offers numerous possibilities for improving it for the workforce, customers, and indeed the owners and managers of the platforms. Bravo.' -- Thomas Anton Kochan, MIT Sloan School of Management, US 'This is an important scholarly work in our evolving recognition and understanding of the broader HR ecosystem. Worker voice in a platform economy is a critical differentiator from the past, and the editors and contributing authors represent a cross-section of thought leaders in this field. The fact that they approach this volume from a macro, meso, and micro perspective is especially valuable, because we gain not only distinct insights from each paradigm, but also gain a greater potential synthesis of critical perspectives that inform our research.' -- Scott A. Snell, University of Virginia, US