Managing with Total Quality Management
Theory and Practice
Published on 1. January 1998
Book
Hardback
VIII, 216 pages
978-0-333-62006-9 (ISBN)
Description
In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.
More details
Series
Edition
1998
Language
English
Place of publication
London
United Kingdom
Publishing group
Bloomsbury Publishing PLC
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 222 mm
Width: 145 mm
Thickness: 16 mm
Weight
424 gr
ISBN-13
978-0-333-62006-9 (9780333620069)
Schweitzer Classification
Other editions
Additional editions
Book
01/1998
Red Globe Press
€35.60
Shipment within 15-20 days
Persons
ADRIAN WILKINSON is Professor of Human Resource Management at Loughborough University Business School. He was previously Senior Lecturer in Human Resource Management at the Manchester School of Management (UMIST).
TOM REDMAN is Lecturer at Teesside Business School
ED SNAPE is Lecturer in the Department of Management, Hong Kong Polytechnic University
MICK MARCHINGTON is Professor of Human Resource Management and Dean of Management Studies at the Manchester School of Management, UMIST
TOM REDMAN is Lecturer at Teesside Business School
ED SNAPE is Lecturer in the Department of Management, Hong Kong Polytechnic University
MICK MARCHINGTON is Professor of Human Resource Management and Dean of Management Studies at the Manchester School of Management, UMIST
Content
List of Tables and Figures.- Introduction.- What Do We Mean by 'Quality' and `TQM'?.- The Origins and Development of TQM.- TQM, Organisational Change and Human Resource Management.- TQM in Practice.- Citizens as Customers: The Politics of Quality in Local Government.- Making TQM Work in a Tough Environment: British Steel Teesside.- Fads and Fixes: Waving Goodbye to Quality?.- Re-imaging Customer Services: The Management of Quality in Food Retailing.- Pay, Rewards and Recognition: Managing Quality in a Small Firm.- Conclusions: Whether TQM?.