
Beyond Service Lies the Experience
David Whitfield(Author)
iUniverse (Publisher)
Published on 4. May 2007
Book
Hardback
112 pages
978-0-595-67986-7 (ISBN)
Description
"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations."
-Dr. Julian L. Evans
"A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service."
-Dr. Diane Troyer, president, Cy-Fair College
"The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers."
-Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
More details
Language
English
Place of publication
United States
Product notice
sewn/stitched
Cloth over boards
With dust jacket
Dimensions
Height: 235 mm
Width: 157 mm
Thickness: 11 mm
Weight
339 gr
ISBN-13
978-0-595-67986-7 (9780595679867)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification