Office Procedure

The world of work; the office as the centre of business activity; clerical activities; the layout of the office; the reception room; the telephone and switchboard; mail inward; the post department - mail outward; the general administration office; centralized services - the typing pool; copying and duplication; centralized services - filing, indexing and record-keeping; calculations and data processing; the accounts department; value-added-tax; the cashiers department; the wages department; the personnel office; the purchasing office; the factory office; stock records; the sales department; the export department; the despatch and transport departments; sources of information; passing an examination in office practice. Appendix: office practice assignments.