
Getting It Right!
Creating Customer Value for Market Leadership
Philip Weinzimer(Author)
Wiley (Publisher)
1st Edition
Published on 23. April 1998
Book
Hardback
340 pages
978-0-471-29188-6 (ISBN)
Description
Getting It Right! Is the first book on lading change in an organization that provides a simple, convenient tools for getting managers, staff, partners, and other stakeholders all on the same page, at the same time. Other book talk about how to get it done in the abstract; Getting It Right shows you how to get it done in the workplace. Each chapter provides common-sense advice and clear, simple workshops and exercises that help you: Prepare leaders, teams, and individual employees to deliver value; Perceive value as customers see it; and Provide the value your customers want, profitably, through superior manufacturing, delivery, and service capabilities.
Philip Weinzimer is Senior Consultant with Xerox Document Services, and previously was a senior management consultant with Worldwide Information Services Group of Unisys.
Philip Weinzimer is Senior Consultant with Xerox Document Services, and previously was a senior management consultant with Worldwide Information Services Group of Unisys.
More details
Edition
1., Auflage
Language
English
Place of publication
New York
United States
Publishing group
John Wiley and Sons Ltd
Target group
College/higher education
Professional and scholarly
Illustrations
illustrations
Dimensions
Height: 23.5 cm
Width: 16 cm
Thickness: 28 mm
Weight
709 gr
ISBN-13
978-0-471-29188-6 (9780471291886)
Schweitzer Classification
Other editions
Previous edition

Book
10/1996
Van Nostrand Reinhold Company
€47.55
Article exhausted; check for reprint
Person
PHILIP WEINZIMER is Senior Project Manager for Xerox Professional Document Services, the worldwide consulting arm of Xerox Corporation. Mr. Weinzimer has over twenty-five years of consulting and senior-level industry experience designing and implementing strategies that improve profitability, cost structure, and competitive advantage for Fortune 500 companies. He uses creative and innovative coaching techniques--through workshops--to enhance new organizational skills and knowledge.
Content
The New Enterprise.
PREPARE YOUR WORKFORCE.
We Did It Ourselves.
Introducing Change.
Eight New Business Behaviors.
The Customer-Focused Organization.
PRECEIVE YOUR MARKERPLACE.
How Your Customer Perceives Value.
Your Market and the Competitive Environment.
PROVIDE SUPERIOR VALUE.
How to Build Core Capabilities That Provide Value.
Reinventing Superior Customer Value and Delighting Your Customers.
How to Keep on Getting It Right.
Bibliography.
Index.
PREPARE YOUR WORKFORCE.
We Did It Ourselves.
Introducing Change.
Eight New Business Behaviors.
The Customer-Focused Organization.
PRECEIVE YOUR MARKERPLACE.
How Your Customer Perceives Value.
Your Market and the Competitive Environment.
PROVIDE SUPERIOR VALUE.
How to Build Core Capabilities That Provide Value.
Reinventing Superior Customer Value and Delighting Your Customers.
How to Keep on Getting It Right.
Bibliography.
Index.