
Tiny Noticeable Things
The Secret Weapon to Making a Difference in Business
Adrian Webster(Author)
Wiley (Publisher)
1st Edition
Published on 1. April 2021
Book
Paperback/Softback
256 pages
978-1-119-78089-2 (ISBN)
Description
TNTs are Tiny Noticeable Things. They are all the little things that people don't need to do, but do do. They may be tiny but they are highly explosive. They create the biggest longest lasting pictures in people's minds, they show how much you care, they make and break relationships, yet they cost nothing.
They are the difference between a four and five-star customer experience; the difference between a manager and a leader; the difference between a team that's floundering and a team that's flying. They are the difference between a great place to work and a not so great place.
They could be as small as remembering a person's first name, recalling if a customer prefers their coffee with or without milk, or perhaps a handwritten note of recognition to a team member. Tiny, often overlooked simple things that have the potential to blow people away and bring about profound change. The affect these little engagers can have is quite phenomenal.
Their explosive power comes from the fact that they are out of the blue, unexpected acts of kindness. They are those extra mile steps that people take for each other that go beyond expectations. Their impact is so much so that they are able to penetrate straight through the conscious mind and gain fast- track access to the subconscious, where they detonate - triggering deep, dormant emotions.
Used effectively, they put smiles on faces, light up rooms and make people's day. If you are looking to inspire teams, put customers at the heart of everything you do, and stay ahead of the competition - Tiny Noticeable Things: The Secret Weapon to Making a Difference will show you how. Never underestimate the power of the TNTs!
More details
Language
English
Place of publication
New York
United States
Target group
Professional and scholarly
Dimensions
Height: 228 mm
Width: 152 mm
Thickness: 18 mm
Weight
399 gr
ISBN-13
978-1-119-78089-2 (9781119780892)
Schweitzer Classification
Other editions
Additional editions

E-Book
03/2021
1st Edition
Wiley
€12.99
Available for download

E-Book
03/2021
1st Edition
Polity Press
€12.99
Available for download
Person
Adrian Webster began his career as a police officer in Bristol. However, unable to contain an entrepreneurial urge and a burning desire to "do something different", he soon found himself setting up a highly innovative dairy business, before successfully diversifying into a wide range of other areas ranging from frozen food to recruitment and property.
Armed with a genuine love and proven talent for selling, Adrian entered the IT industry, where he quickly established himself as one of the UK's top sales professionals. From Corporate Sales Manager of US Robotics, he moved to leading distributor Northamber plc as Group Sales & Training Manager, where he led a team of 150 to phenomenal success, and discovered his ability to inspire others.
Today, Adrian is one of the UK's most sought-after motivational speakers, specialising in delivering inspirational key messages and practical tools in a humorous, down-to-earth style audiences can easily relate to and remember.
Armed with a genuine love and proven talent for selling, Adrian entered the IT industry, where he quickly established himself as one of the UK's top sales professionals. From Corporate Sales Manager of US Robotics, he moved to leading distributor Northamber plc as Group Sales & Training Manager, where he led a team of 150 to phenomenal success, and discovered his ability to inspire others.
Today, Adrian is one of the UK's most sought-after motivational speakers, specialising in delivering inspirational key messages and practical tools in a humorous, down-to-earth style audiences can easily relate to and remember.