Level 3: Customer Service Specialist
Published on 31. March 2022
Book
Paperback/Softback
252 pages
978-1-78963-286-6 (ISBN)
Description
Level 3: Customer Service Specialist has been designed and written to support those studying for the Level 3 Customer Service Specialist Apprenticeship and also the Level 2 Customer Service Practitioner Apprenticeship and other, similar, Level 2/3 Diplomas and Certificates in Customer Service.
The book covers the theories and hypotheses covered in the syllabus of the qualifications and explains them in a plain and straightforward manner.
The book is designed to match the modules of study in the apprenticeship standard and therefore make selective study very straightforward.
It is also intended that this book will become a valuable point of reference not only whilst studying for an apprenticeship, but also afterwards, with many areas of support and guidance appropriate and relevant to a career in Customer Service after the qualification has been achieved.
The book covers the theories and hypotheses covered in the syllabus of the qualifications and explains them in a plain and straightforward manner.
The book is designed to match the modules of study in the apprenticeship standard and therefore make selective study very straightforward.
It is also intended that this book will become a valuable point of reference not only whilst studying for an apprenticeship, but also afterwards, with many areas of support and guidance appropriate and relevant to a career in Customer Service after the qualification has been achieved.
More details
Series
Language
English
Place of publication
Gloucester
United Kingdom
Target group
Professional and scholarly
College/higher education
Adult education
Illustrations
151 black and white pictures; 36 diagrams and graphs; 151 black and white pictures; 36 diagrams and graphs
Dimensions
Height: 234 mm
Width: 156 mm
Thickness: 14 mm
Weight
386 gr
ISBN-13
978-1-78963-286-6 (9781789632866)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Tim Webb studied Hospitality Management at The Colchester Institute before becoming a Lecturer in Hospitality Management, gaining a Cert Ed and a PGCE along the way. With over thirty years' experience in the design, development and delivery of learning across all age ranges and in all settings, that experience has been invested into this Companion book to support the Level 3; Customer Service Specialist Apprenticeship. Tim is a Fellow of the Institute of Leadership and Management and the British Institute of Innkeeping.