Managing Conflict
Interpersonal Dialogue and Third-Party Roles (Prentice Hall Organizational Development Series)
2nd Edition
Published on 1. January 1987
Book
Hardback
176 pages
978-0-201-08859-5 (ISBN)
Description
A member of the AWL OD Series! This book presents a framework for diagnosing recurring conflicts and suggests several basic options for controlling or resolving them. Included are concepts and methods that are applicable to various types of conflict, both interpersonal and intersystem. Topics range from basic functions of managing conflict, techniques for managing dialogue, and third-party attributes of consultants.
More details
Other editions
Previous edition
Book
12/1969
Addison Wesley
€16.04
Article exhausted; check for reprint
Content
1. Introduction.
2. Bill-Lloyd: Negotiating a Relationship.
3. Mack-Sy: Confronting a Deeply Felt Conflict.
4. Fred-Charles: Searching for an Accommodation.
5. Diagnostic Model of Interpersonal Conflict.
6. Strategic Ingredients Supporting Productive Dialogue.
7. Techniques for Managing a Dialogue.
8. Third-Party Attributes.
9. Extension of the Dialogue Concept to Intergroup Conflicts.
10. Summary and Conclusions.
2. Bill-Lloyd: Negotiating a Relationship.
3. Mack-Sy: Confronting a Deeply Felt Conflict.
4. Fred-Charles: Searching for an Accommodation.
5. Diagnostic Model of Interpersonal Conflict.
6. Strategic Ingredients Supporting Productive Dialogue.
7. Techniques for Managing a Dialogue.
8. Third-Party Attributes.
9. Extension of the Dialogue Concept to Intergroup Conflicts.
10. Summary and Conclusions.