Customer Service
A How-to-Do-it Manual for Librarians
Published on 1. January 1994
Book
Paperback/Softback
150 pages
978-1-55570-137-6 (ISBN)
Description
This manual aims to help librarians build good customer relations by working through the issues that arise and outlining steps to improvement. The author identifies barriers to good customer service, characteristics of good customer service, training, incentives and how to change.
More details
Series
Language
English
Place of publication
New York
United States
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 279 mm
Width: 216 mm
ISBN-13
978-1-55570-137-6 (9781555701376)
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Schweitzer Classification