
Computer Telephone Integration
Rob Walters(Author)
Artech House Publishers
Published on 1. September 1993
Book
Hardback
330 pages
978-0-89006-660-7 (ISBN)
Article exhausted; check for reprint
Description
This book describes the high-performance combination of computer and telephone systems and explains how CTI works. Real-life examples show how computer-supported telephony applied to call centres has already given many companies a significant edge over their competitors. The author analyzes the benefits CTI can bring to organizations, such as increased quality of customer service and resulting customer satisfaction, cost savings and increased revenue, an enhanced corporate image, and employee job satisfaction through convenience and system efficiency. This text sets out to facilitate understanding of the bridge between telecommunications and computers by providing background in both fields. It also covers the practical issues associated with CTI system planning, design and operation, application programme creation, software expense, availability, access, training, and maintenance.
More details
Series
Language
English
Place of publication
Norwood
United States
Target group
College/higher education
Professional and scholarly
Illustrations
63ill.
Dimensions
Height: 152 mm
Width: 229 mm
ISBN-13
978-0-89006-660-7 (9780890066607)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
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Rob Walters
Computer Telephony Integration
Book
12/1998
Artech House Publishers
€84.18
Shipment within 10-20 days
Content
Integrating the two worlds; the computer and telephony environment; the technology; the role of voice and image processing systems; application creation; applications; the market; computer telephone integration system engineering; a computer integrated future; examples of third-party CTI protocols.