The Quality Management Manual

Quality is rapidly emerging as the most important business concept in the 1990s. Increasing numbers of companies are now either committed to or considering commitment to registration for a quality management system. At the very core of the implementation of quality is the planning, preparation, use and adaptation of a detailed Quality Manual that sets out systems and procedures for the company to follow. Without guidance or experience, the possible pitfalls are many. It is not any use adopting or adapting someone else's quality procedures, which are then not used or understood. Too much detail in a Quality Manual will confuse the people it is designed to guide - too little and the manual is useless. This guide explains the signs and elements of a good quality manual. Illustrated with diagrams, charts and examples of both good and bad elements of a quality manual, the book provides managers with a wealth of material at a fraction of the cost of expensive consultancy.