How a Multidimensional View of Perceived Organizational Support Impacts Self-Efficacy and Task Understanding During Training for Boundary Spanning Tas

Perceived organizational support (POS), or how much an employee feels the organization they work for cares for them and assists them in their needs, has been traditionally characterized in a single dimension. The implications of a multidimensional view of POS were examined in this study. POS was separated into three different dimensions based on the organizational level from which support can be viewed to originate: corporate headquarters, the home office, and the training environment. These dimensions of POS were tested to discover their effect on self-efficacy and task understanding of individuals training for boundary-spanning tasks.

This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work.

This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.

As a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.