Functional Communication Quality
Published on 1. January 1994
Book
Hardback
219 pages
978-90-5183-738-4 (ISBN)
Description
In this volume researchers from American and European universities and institutes present their recent research on 'Functional Communication Quality'.
Functional refers to the purposes of the communication process. The relations between these purposes and the best way to describe them, are some of the topics discussed.
Communication refers to a complex interactive process. Relevant variables include the speech act of the participants, features of the message, chosen channel, moment, duration, frequency, environment. The participants in this process are individuals and groups as well as organizations and parts of organizations.
Quality can be described from several points of view: a technical point of view with efficiency as its goal, an operative point of view which aims for effectiveness or an aesthetic point of view.
This volume shows that a multi-perspective approach to Functional Communication Quality (FCQ) is the only way to obtain a better insight into this area of communication studies. The papers are grouped in four different chapters, each dealing with a different perspective on the theme:
* FCQ in an organizational context;
* FCQ and research methods;
* FCQ and text analysis;
* FCQ and electronic tools.
The book also contains an overview of organizational communication research in France and Spain.
This volume will be of interest to a broad audience of researchers and students in the field of organizational communication studies and the field of writing studies, communication consultants and communication managers, professional writers and software engineers.
Functional refers to the purposes of the communication process. The relations between these purposes and the best way to describe them, are some of the topics discussed.
Communication refers to a complex interactive process. Relevant variables include the speech act of the participants, features of the message, chosen channel, moment, duration, frequency, environment. The participants in this process are individuals and groups as well as organizations and parts of organizations.
Quality can be described from several points of view: a technical point of view with efficiency as its goal, an operative point of view which aims for effectiveness or an aesthetic point of view.
This volume shows that a multi-perspective approach to Functional Communication Quality (FCQ) is the only way to obtain a better insight into this area of communication studies. The papers are grouped in four different chapters, each dealing with a different perspective on the theme:
* FCQ in an organizational context;
* FCQ and research methods;
* FCQ and text analysis;
* FCQ and electronic tools.
The book also contains an overview of organizational communication research in France and Spain.
This volume will be of interest to a broad audience of researchers and students in the field of organizational communication studies and the field of writing studies, communication consultants and communication managers, professional writers and software engineers.
More details
Series
Language
English
Place of publication
Leiden
Netherlands
Publishing group
Brill
Target group
Professional and scholarly
Product notice
Unsewn / adhesive bound
Dimensions
Height: 220 mm
Width: 150 mm
Weight
413 gr
ISBN-13
978-90-5183-738-4 (9789051837384)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
Paul van den HOVEN, Luuk van WAES and Egbert WOUDSTRA: Introduction. Annette Nevin SHELBY: Communication quality as metacommunication: a conceptual analysis. Chapter 1: FCQ in an organizational context. Paul van den HOVEN: The hop, skip and jump: realism and ideal in the management of organizational communication. Fredric M. JABLIN: Communication competence: an organizational assimilation perspective. Birgitte NORLYK: Communication culture in small to medium-sized companies.
Isabelle WERBROUCK: Business communication: in search of the French experience. Alberto Andreu PINILLOS: Internal communication in Spain. Chapter 2: FCQ and research methods. Hans HOEKEN: Evaluating persuasive texts: the problems of how and what to measure. F. JANSEN and M. DEE: The elicitation of stylistic evaluations from readers of functional texts: three methods compared. M.D.T. de JONG and P.J. SCHELLENS: Towards a valid design for pretesting and revising leaflets. Rien ELLING: The delicate balance between text and context: a system's approach. Chapter 3: FCQ and text analysis. Geert JACOBS: Reporting a crisis: the unavoidable contextedness of press releases. Henk PANDER MAAT and Leo LENTZ: Patient information leaflets: a functional content analysis and an evaluation study. M. Agnes van REES: Analysing and evaluating small-group decision-making discussions. Chapter 4: FCQ and electronic tools. Kerstin SEVERINSON EKLUNDH: Electronic mail as a medium for dialogue. Herre van OOSTENDORP: Annotating electronic text with an electronic pencil. Dominique de VET: Cats: a real help for professional writers? Arrie van BERKEL and
Margaret DONGA: Problem solving strategies used by experienced WP5.1
users. A. VANNESTE: Checking grammar checkers.
Isabelle WERBROUCK: Business communication: in search of the French experience. Alberto Andreu PINILLOS: Internal communication in Spain. Chapter 2: FCQ and research methods. Hans HOEKEN: Evaluating persuasive texts: the problems of how and what to measure. F. JANSEN and M. DEE: The elicitation of stylistic evaluations from readers of functional texts: three methods compared. M.D.T. de JONG and P.J. SCHELLENS: Towards a valid design for pretesting and revising leaflets. Rien ELLING: The delicate balance between text and context: a system's approach. Chapter 3: FCQ and text analysis. Geert JACOBS: Reporting a crisis: the unavoidable contextedness of press releases. Henk PANDER MAAT and Leo LENTZ: Patient information leaflets: a functional content analysis and an evaluation study. M. Agnes van REES: Analysing and evaluating small-group decision-making discussions. Chapter 4: FCQ and electronic tools. Kerstin SEVERINSON EKLUNDH: Electronic mail as a medium for dialogue. Herre van OOSTENDORP: Annotating electronic text with an electronic pencil. Dominique de VET: Cats: a real help for professional writers? Arrie van BERKEL and
Margaret DONGA: Problem solving strategies used by experienced WP5.1
users. A. VANNESTE: Checking grammar checkers.