
Operations Management in Service Industries and the Public Sector
Text and Cases
Wiley (Publisher)
1st Edition
Published on 2. October 1985
Book
Paperback/Softback
332 pages
978-0-471-90801-2 (ISBN)
Description
Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management Studies, Oxford Bob Johnston, School of Industrial and Business Studies, University of Warwick Barbara Morris, Department of Management Studies, Sheffield City Polytechnic Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries, this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of operations management specialists?rather than marketing managers?the book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private sector. Suitable as a teaching text at both graduate and postgraduate levels the book will also be of value to practitioners in service organizations, the public sector and those concerned with the management of internal services in manufacturing.
More details
Language
English
Place of publication
New York
United States
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 234 mm
Width: 152 mm
Thickness: 20 mm
Weight
482 gr
ISBN-13
978-0-471-90801-2 (9780471908012)
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Schweitzer Classification
Persons
About the authors Chris Voss is Professor of Manufacturing Policy and Strategy at the University of Warwick. He was previously at the London Business School and Harbridge House Consultants. He has published widely in the field of Productions/Operations Management and is Chairman of the Operations Management Group of Great Britain. He introduced and developed the teaching of Service Operations Management at the London Business School. Colin Armistead is senior lecturer in Operations Management at the European School of Management Studies, Oxford. He was previously at Manchester Polytechnic. He spent ten years working in manufacturing industry in operations related areas where his initial interest was generated in the management of internal service, and five years teaching operations management. Bob Johnston lectures in Operational Management at the School of Industrial and Business Studies at Warwick University. He was formerly senior lecturer at Sheffield City Polytechnic and visiting professor at Rochester University. His interests include operations strategy and management information systems. Barbara Morris is senior lecturer in Operations Management at Sheffield City Polytechnic. She has also been visiting professor at the University of Arizona. Her interests include the use of microcomputers in operations management and the human aspects of service management.
Author
University of Warwick
The European School of Management Studies, Oxford
University of Warwick
Sheffield City Polytechnic
Content
Introduction to Service Operations.
Design of Service Operations.
Managing the Workforce.
Capacity Mangagement.
Operations Control.
Quality Management.
Field Service Management.
Queue Systems Design Management.
Material Management.
Site Locaton.
Operations Strategy and the Multi-Site Life Cycle.
Index.
Design of Service Operations.
Managing the Workforce.
Capacity Mangagement.
Operations Control.
Quality Management.
Field Service Management.
Queue Systems Design Management.
Material Management.
Site Locaton.
Operations Strategy and the Multi-Site Life Cycle.
Index.