
Expert Recommending Services
The role of the knowledge community in the success of the expert recommending information systems
Claudio Vitari(Author)
LAP Lambert Academic Publishing
Published on 31. August 2009
Book
Paperback/Softback
380 pages
978-3-8383-1315-3 (ISBN)
Description
Knowledge is surging as a major resource of sustainable competitive advantage. The Knowledge Community, informal group of individuals that share a common practice, work or interest, is a favourable mechanism to lever knowledge. Organizations are investing, sometimes with little success, in Information Systems supporting the management of knowledge, in order to exploit the knowledge of their experts. Specific Information Systems, the Expert Recommending Services, are conceived to facilitate, in the Knowledge Communities, the identification of the experts that could contribute to solve the business process breakdowns. This research aims at understanding what factors affect the success of this type of Information Systems in order to help the organizations to manage their experts. To attain this aim a multi-method approach has been applied to three different case studies. The main original result is the demonstration that the success of the Expert Recommending Services is influenced by the awareness on the knowledge of the other members of the Knowledge Community.
More details
Language
English
Place of publication
Germany
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 220 mm
Width: 150 mm
Thickness: 24 mm
Weight
584 gr
ISBN-13
978-3-8383-1315-3 (9783838313153)
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Schweitzer Classification
Person
Claudio Vitari is program director of MSc Management &Information Systems at Ecole du Management et des Systèmesd'Information and assistant professor of Management InformationSystems at Grenoble Ecole de Management (Grenoble, France). Hisresearch interests include Knowledge Management, DynamicCapabilities and Corporate Social Responsibility.