Transforming Through Processes

Using new digital technologies to innovate business processes and create customer value - An interview with Prof Stijn Viaene.- A government institution's BPM tale - An interview with Bert Schelfaut of VDAB.- Business process improvement: questioning the status quo - An interview with Michael zur Muehlen.- Process excellence for sustainable business growth - An interview with Joost Claerbout of Barco.- Value-oriented process modelling - An interview with Jan vom Brocke.- Integrating business intelligence into your business processes - An interview with Öykü Isik.- Adopting the outside-in view: customer-oriented BPM - An interview with Henri Buenen and Nele Aendekerk (EDF-Luminus).- BPM meets social software - An interview with Hajo Reijers.- BPM in a developing BRIC country - spotlight on Brazil - An interview with Professors Marcos Paulo Valadares de Oliveira and Marcelo Bronzo Ladeira.- A cultural fit for BPM - An interview with Alec Sharp.- Focusing on BPM's human factor - An interview with Els Van Keymeulen of Schoenen Torfs.- Mitigate, reduce or prevent: managing risks in business processes - An interview with Kevin McCormack.- The next wave in process thinking - An interview with Hendrik Vanmaele.- Ambidextrous BPM - making BPM exciting again - An interview with Prof Michael Rosemann.