Check-In Check-Out
Gary K. Vallen(Author)
Pearson (Publisher)
6th Edition
Published on 9. September 1999
Book
Hardback
538 pages
978-0-13-082916-0 (ISBN)
Article exhausted; check for reprint
Description
For courses in Hotel Front Office Management.
The leader in rooms management education and job-training for over two decades. This text provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work-from the global reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, and control and oversight. In a sequence that follows the flow of most guests-reservation, arrival, billing, departure, auditing and accounting-the book treats both the how (e.g., completing a reg. card) and the why (e.g., yield management) while keeping students abreast of the trends currently affecting the industry.
The leader in rooms management education and job-training for over two decades. This text provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work-from the global reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, and control and oversight. In a sequence that follows the flow of most guests-reservation, arrival, billing, departure, auditing and accounting-the book treats both the how (e.g., completing a reg. card) and the why (e.g., yield management) while keeping students abreast of the trends currently affecting the industry.
More details
Edition
6th edition
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Height: 262 mm
Width: 209 mm
Thickness: 26 mm
Weight
1182 gr
ISBN-13
978-0-13-082916-0 (9780130829160)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions

Book
06/2004
7th Edition
Pearson
€59.41
Article exhausted; check for reprint
Content
I. THE HOTEL INDUSTRY.
1. The Traditional Hotel Industry.
2. The Modern Hotel Industry.
3. The Structure of the Hotel Industry.
II. THE RESERVATIONS PROCESS.
4. Changing Methods for Making Today's Reservations.
5. Individual and Group Reservations.
6. Forecasting Availability and Overbooking.
III. GUEST SERVICE AND RATE STRUCTURES.
7. Managing Guest Service.
8. The Guest Arrival Process.
9. Setting the Room Rate.
IV. THE HOTEL REVENUE CYCLE.
10. Billing the Guest Folio.
11. Cash Transactions.
12. Credit and the City Ledger.
V. ROOMS MANAGEMENT TECHNOLOGY.
13. The Night Audit.
14. Property Management System Interfaces.
1. The Traditional Hotel Industry.
2. The Modern Hotel Industry.
3. The Structure of the Hotel Industry.
II. THE RESERVATIONS PROCESS.
4. Changing Methods for Making Today's Reservations.
5. Individual and Group Reservations.
6. Forecasting Availability and Overbooking.
III. GUEST SERVICE AND RATE STRUCTURES.
7. Managing Guest Service.
8. The Guest Arrival Process.
9. Setting the Room Rate.
IV. THE HOTEL REVENUE CYCLE.
10. Billing the Guest Folio.
11. Cash Transactions.
12. Credit and the City Ledger.
V. ROOMS MANAGEMENT TECHNOLOGY.
13. The Night Audit.
14. Property Management System Interfaces.