Understanding Quality
Pergamon (Publisher)
4th Edition
Published on 28. January 2003
Book
Paperback/Softback
112 pages
978-0-7506-5881-2 (ISBN)
Description
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, "Super Series" provides essential solutions, frameworks and techniques to support management and leadership development. Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management, this book is well-structured and easy to follow, and is fully revised and updated.
More details
Series
Edition
4th Revised edition
Language
English
Place of publication
Oxford
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Edition type
Revised edition
Dimensions
Height: 297 mm
Width: 210 mm
ISBN-13
978-0-7506-5881-2 (9780750658812)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Previous edition
National Examining Board for Supervisory Management
Understanding Quality
Book
07/1997
3rd Edition
Butterworth-Heinemann
€23.55
Article exhausted; check for reprint
Person
Content
Workbook introduction: ILM Super Series study links; Links to ILM qualifications; Links to S/NVQs in management; Workbook objectives; Activity planner; Quality and customers: Introduction; Defining quality; Design quality and process quality; Quality systems; Why is quality important?; The cost of quality; Dependability; Certification and accreditation schemes; Summary; Towards total quality: Introduction; The traditional approach to quality management; What is total quality management?; Continuous improvement; Focus on the customer; A commitment to quality; Teamwork and trust; Summary; Practical steps to quality: Introduction; Finding ways to improve quality; Working as a team; Getting your team to work for quality; Zero defects programmes; Summary; Performance checks; Reflect and review.