Human Communication

Part One: Principles 1. The Process of Human Communication The Importance of Human Communication Box 1.1 Techno-Etiquette What is Human Communication? A Model of Human Communication Communication Contexts Communication Technologies What is Effective Communication? 2. Person Perception Perceiving People and Objects: A Comparison Forming Impressions Box 2.1 Self Concept East and West: Who Are You? Box 2.2 Empathy and the Empathy Quotient Some Variables Involved in Accurate Perception Improving Perception and Communication 3. The Verbal Message Words and Meanings Box 3.1 A Word About Semantics Language and Thought Words in Action 4. The Nonverbal Message Interpreting Nonverbal Messages Box 4.1 Power and Dominance: Some Nonverbal Cues Spatial and Temporal Cues Visual Cues Box 4.2: Gender and Vocal Cues Vocal Cues Deception 5. Listening Why Listen? Importance of Listening Box 5.1 Listening: The Forgotten Skill What Is Meant by Listening? Types of Listening How to Improve Listening 6. Conflict and Negotiation Conflict Box 6.1 Conflict and Negotiation Negotiation 7. Ethics and Communication Principles Issues Box 7.1 Does Academic Freedom Have Limits? 8. Relationships in Process Bases of Human Attraction Defining Characteristics of Relationships Theories of Relationship Development Maintaining Relationships Family Communication Box 8.1 The Qualities of Close Friends Part Two: Contexts 9. Interpersonal Communication The Social Setting Box 9.1 Our Expectations in Close Relationships The Dialectics of Relationships Box 9.2 Love's Prototypes and Scripts Assessing the Quality of an Interpersonal Relationship 10. Intercultural Communication A Definition of Culture Some Dimensions of Cultural Difference Intercultural Communication: Principles and Problems Box 10.1 The Value of Beauty Across Cultures Toward Greater Intercultural Understanding and Tolerance Box 10.2 Some Guidelines for Critical Viewers of Film and Television Effects of Intercultural Communication 11. Interviewing Cognitive Interviewing Standardized and Unstandardized Interviews Box 11.1 Interviewing: Conversation with a Purpose Types of Interview Questions Suspect Questions and How to Handle Them Types of Inadequate Responses Interview Structure Nondirective Interview Technique Helpful Hints 12. Small-Group Communication Types of Small Groups Group Dynamics Group Structure Correlates of Effective Groups Box 12.1 The Value of Work Teams 13. Public Communication A Definition The Speaker The Audience The Message 14. Organizational Communication Organization: A Definition Organizational Culture Importance of Communication Box 14.1 Managing Your E-Mail 15. Mass Communication and the New Technologies A First Definition The Process of Mass Communication Box 15.1 Media Consolidation and the News Box 15.2 Some Guidelines for Critical Viewers of Media Interviews Some Effects and Outcomes Box 15.3 Political Satire, News, and Spin Box 15.4 Advertising and Public Relations Implications of the New Communication Technologies Glossary References Credits Indexes Name Index Subject Index