Human Communication

Part One: Principles 1. The Process of Human Communication The Importance of Human Communication Box 1.1 Techno-Etiquette What is Human Communication? A Model of Human Communication Communication Contexts Communication Technologies What is Effective Communication? 2. Person Perception Perceiving People and Objects: A Comparison Forming Impressions Box 2.1 Self Concept East and West:Who Are You? Some Variables Involved in Accurate Perception Improving Perception and Communication 3. The Verbal Message Words and Meanings Message Encoding: A Child's Use of Language Box 3.1 A Word About Semantics Language and Thought Words in Action 4. The Nonverbal Message Interpreting Nonverbal Messages Spatial and Temporal Cues Visual Cues Box 4.1 Faking It? Vocal Cues Deception 5. Listening Why Listen? Importance of Listening Box 5.1 Listening: The Forgotten Skill What Is Meant by Listening? Types of Listening How to Improve Listening 6. Conflict and Negotiation Conflict Box 6.1 Conflict and Negotiation Negotiation 7. Ethics and Communication Principles Issues Box 7.1 Can We Censor Hate? Box 7.2 Revealing Group Secrets 8. Relationships in Process Bases of Human Attraction Defining Characteristics of Relationships Theories of Relationship Development Maintaining Relationships Box 8.1 Platonic Relationships Family Communication Part Two: Contexts 9. Interpersonal Communication The Social Setting The Dialectics of Relationships Box 9.1 Love's Prototypes and Scripts Assessing the Quality of an Interpersonal Relationship Assertiveness Training 10. Intercultural Communication A Definition of Culture Some Dimensions and Cultural Difference Obstacles to Intercultural Communication Barriers to Intercultural Understanding Box 10.1 Some Guidelines for Critical Viewers of Film and Television Effects of Intercultural Communication 11. Interviewing Standardized and Unstandardized Interviews Box 11.1 Interviewing: Conversation with a Purpose Types of Interview Questions Suspect Questions and How to Handle Them Types of Inadequate Responses Interview Structure Nondirective Interview Technique Helpful Hints 12. Small-Group Communication Types of Small Groups Group Dynamics Group Structure Correlates of Effective Groups Box 12.1 The Value of Work Teams 13. Public Communication A Definition The Speaker The Audience The Message Box 13.1 Sample Speeches 14. Organizational Communication Organization: A Definition Organizational Culture Importance of Communication Box 14.1 Power in Organizations 15. Mass Communication and the New Technologies A First Definition The Process of Mass Communication Box 15.1 Media Conglomerates Box 15.2 The Journalism of Attachment Some Effects and Outcomes Box 15.3 Advertising and Public Relations Implications of the New Communication Technologies Glossary References Credits Indexes Name Index Subject Index