Teach What You Know
A Practical Leader's Guide to Knowledge Transfer Using Peer Mentoring
Published on 20. July 2006
Book
Hardback
320 pages
978-0-321-41951-4 (ISBN)
Description
Breakthrough Knowledge Transfer Techniques for Every Professional!
No matter where you work there are people with experience teaching people who need to learn. Everyone is part of this exchange yet few people know how to do it well. Now, there's a comprehensive how-to manual for effective knowledge transfer: Teach What You Know.
Steve Trautman introduces simple, practical mentoring techniques he created for engineers at Microsoft, and has proven in many diverse organizations ranging from Nike to Boeing. This is real-world, get-it done advice, organized into a framework you can use no matter what you need to teach. Trautman provides common-sense tools to successfully pass along years or even decades of experiences: easy-to- use checklists, sample training plans, lists of questions, step-by-step procedures, and a start-to finish case study.
Teach What You Know will help you orient new employees, support transitions to new assignments and promotions, prepare for employee retirements, build teams, roll out new technologies, and even move forward after reorganizations and mergers.
No matter where you work there are people with experience teaching people who need to learn. Everyone is part of this exchange yet few people know how to do it well. Now, there's a comprehensive how-to manual for effective knowledge transfer: Teach What You Know.
Steve Trautman introduces simple, practical mentoring techniques he created for engineers at Microsoft, and has proven in many diverse organizations ranging from Nike to Boeing. This is real-world, get-it done advice, organized into a framework you can use no matter what you need to teach. Trautman provides common-sense tools to successfully pass along years or even decades of experiences: easy-to- use checklists, sample training plans, lists of questions, step-by-step procedures, and a start-to finish case study.
Teach What You Know will help you orient new employees, support transitions to new assignments and promotions, prepare for employee retirements, build teams, roll out new technologies, and even move forward after reorganizations and mergers.
More details
Language
English
Place of publication
Upper Saddle River
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Dimensions
Height: 235 mm
Width: 156 mm
Thickness: 25 mm
Weight
626 gr
ISBN-13
978-0-321-41951-4 (9780321419514)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Steve Trautman
Teach What You Know
A Practical Leader's Guide to Knowledge Transfer Using Peer Mentoring
Book
03/2008
Pearson
€33.12
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Person
Steve Trautman created Peer Mentoring to help developers and testers at Microsoft deliver on-the-job training to their peers. He has since customized the program for a wide range of organizations, including Nike, Nordstrom, Intel, Hewlett-Packard, Electronic Arts, Boeing, Standard Insurance, Phelps Dodge, Southern Company, the U.S. Air Force, the Coast Guard, and the Army Corps of Engineers. A former program and group manager at Microsoft and general manager at Expedia.com, Trautman is author of the Practical Leader Series: programs that have helped thousands of leaders, managers, and employees improve communication, performance, and quality.
Content
ABOUT THE AUTHOR XV
PREFACE XVII
ACKNOWLEDGEMENTS XIX
INTRODUCTION 1
CHAPTER 1 ROLES IN PEER MENTORING 19
CHAPTER 2 MANAGING TIME AND COMMUNICATION 45
CHAPTER 3 FOCUSING ON THE MOST IMPORTANT INFORMATION 79
CHAPTER 4 DEVELOPING A TRAINING PLAN 103
CHAPTER 5 TEACHING WHAT YOU KNOW 125
CHAPTER 6 LEVERAGING LEARNING STYLES 155
CHAPTER 7 ASSESSING KNOWLEDGE TRANSFER 179
CHAPTER 8 GIVING AND GETTING PEER-APPROPRIATE FEEDBACK 203
CHAPTER 9 PEER MENTORING FROM A DISTANCE 223
CHAPTER 10 PEER MENTORING IN PRACTICE 241
APPENDIX A PEER MENTORING TOOLS AT A GLANCE 267
APPENDIX B SAMPLE TRAINING PLANS 269
INDEX 281
PREFACE XVII
ACKNOWLEDGEMENTS XIX
INTRODUCTION 1
CHAPTER 1 ROLES IN PEER MENTORING 19
CHAPTER 2 MANAGING TIME AND COMMUNICATION 45
CHAPTER 3 FOCUSING ON THE MOST IMPORTANT INFORMATION 79
CHAPTER 4 DEVELOPING A TRAINING PLAN 103
CHAPTER 5 TEACHING WHAT YOU KNOW 125
CHAPTER 6 LEVERAGING LEARNING STYLES 155
CHAPTER 7 ASSESSING KNOWLEDGE TRANSFER 179
CHAPTER 8 GIVING AND GETTING PEER-APPROPRIATE FEEDBACK 203
CHAPTER 9 PEER MENTORING FROM A DISTANCE 223
CHAPTER 10 PEER MENTORING IN PRACTICE 241
APPENDIX A PEER MENTORING TOOLS AT A GLANCE 267
APPENDIX B SAMPLE TRAINING PLANS 269
INDEX 281