Can I Have A Word? - Dealing with performance, behaviour or attitude in difficult situations

How many times have you heard the phrase "Can I have a word?" whether at work, school or home. How did it make you feel - anxious, nervous or downright fearful? Maybe, as a manager, parent or teacher you have had to say these words? You may have struggled and been left baffled as you lost control of the conversation and worsened relationships. Sue... Sue Tonks, international leadership and management trainer, has developed magical and mind-blowing techniques to help you deal with these struggles AND now she shares them with you: · What to say and what not to say in difficult conversations. · Know which words cause power shifts. · How to keep control without creating animosity, hurt or blame, and · Establish plans to prevent the same problem re-occurring. Can I Have A Word? is written in a practical and fun way, with fabulous illustrations and video links to enhance your experience and achieve the results you want. Your go-to book anytime you need to "Have a Word!"