Process Management, with its key concepts of internal customer and process ownership, is becoming one of the most important competitive weapons for firms and can determine a strategic change in the way business is carried out (Business Process Reengineering - B.P.R.). In this context, the flow of information increases, passes through the internal departments, to then extend beyond the traditional boundaries of the enterprise and form operational and knowledge networks with other business units, selected suppliers and clients, etc. These (internal and external) networks harness the great power offered by Web technologies (Internet, Intranet, Extranet) and create the Extended Enterprise.
This book explores innovative themes that will trace the business paths for many firms in the near future. It is based on research and experience in several major companies, in particular the Snaidero Group (Europe's leading company in the kitchen sector), with contributions by leading Information & Communication Technologies (ICT) companies.
Edition
Softcover reprint of the original 1st ed. 2004
Language
Place of publication
Publishing group
Target group
Professional and scholarly
Professional/practitioner
Illustrations
Dimensions
Height: 235 mm
Width: 155 mm
Thickness: 16 mm
Weight
ISBN-13
978-3-642-62082-9 (9783642620829)
DOI
10.1007/978-3-642-17051-5
Schweitzer Classification
Stefano Tonchia, Ph.D., is Full Professor of Innovation & Project Management at the University of Udine, Italy. Formerly he was the Dean of the Project Management School of Alenia Aeronautica, the Italian Aeronautics Company. He has written several articles in international journals, and published several international books (including "Process Management for the Extended Enterprise" in 2004 and "Performance Measurement" in 2008, both published by Springer). He works jointly with major international institutions and leading companies.
One: Principles and Methods.- 1. Fundamentals of Process Management and Business Process Reengineering.- 2. Methodology for Process Management Design & Implementation.- 3. Knowledge Management in Enterprise Networks.- Two: The BPR Project and the Processes.- 4 The Business Process Reengineering Project: A Successful Case Study.- 5. The Business Development and Sales-Service Processes.- 6. The Supply Chain Processes.- 7. The Directive and Support Processes.- Three: From Processes to the Extended Enterprise.- 8. The Knowledge Extended Enterprise: An Innovative Business Model Suggested by Snaidero.- 9. The Web-Based Collaboration Platform: Implementation Phases, Tools and Architecture.- 10. The Management Intelligence Methodology: From Process and Capabilities Redesign to the Development of Knowledge Management.- 11. The Extended Supply Chain: Enabler of Business Drives.- 12. Infrastructures and Web-Based Business Applications for an Integrated Supply Chain.- Bibliography and Web Sites.
