The Essential Guide to Application Service Providers
Published on 27. September 2001
Book
Paperback/Softback
432 pages
978-0-13-019198-4 (ISBN)
Description
Using Application Service Providers (ASPs), companies can save money, deploy new enterprise applications with unprecedented speed, and refocus their scarce resources on strategic opportunities rather than application management. By one estimate, the ASP market will grow from $2.3 to $22.7 billion in just three years. This is the first complete decision-maker's guide to ASPs. You'll take a close look at the ASP model, understand where ASP markets and technologies are headed, and discover how to use ASPs to maximum advantage. Leading technology consultant Jon William Toigo sets forth the ASP value proposition in concise, easy-to-understand language, illustrated by real-world case studies. Toigo shows ASPs at work in a broad range of applications, from payroll and accounts payable to storage and Web services -- demonstrating how ASPs can help companies alleviate labor shortages while driving down the cost of owning and managing e-business infrastructure. Understand the current limitations and challenges associated with the ASP model, and discover how today's best companies are managing and minimizing the risks of ASP relationships.
More details
Language
English
Place of publication
Upper Saddle River
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Dimensions
Height: 234 mm
Width: 179 mm
Thickness: 29 mm
Weight
829 gr
ISBN-13
978-0-13-019198-4 (9780130191984)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
JON WILLIAM TOIGO is an independent consultant with nearly 20 years of experience in corporate IT and business technology consulting. His clients have included AT&T, Cisco, Citrix, Compaq, IBM, Hewlett-Packard, and a host of other technology producers and consumers. His nine books include The Holy Grail of Data Storage and Disaster Recovery Planning, Second Edition (Prentice Hall PTR). He has also published more than 1,000 articles in the business trade press.
Content
Preface and Acknowledgments: The Emerging ASP.
Foreword by Christopher R. McCleary.
I. ASP FUNDAMENTALS.
1. Setting The Stage.
Information Technology As A Service. Service Provisioning. The Storage Layer. The Server Layer. The Network Layer. The Application Layer. The Management Layer. Conclusion.
2. What is an Application Service Provider?
Asp: Definition Or Description. A Survey Approach. Business Value Proposition Of An ASP: Cost Reduction, Risk Reduction, And New Capabilities For Business. The Bottom Line.
3. How Does an ASP Differ from Traditional Computing Models?
Evolution In Business Information Systems. Toward Post?Client-Server Computing. Server Recentralization. Application Recentralization and Thin Client Computing. Web Technology: The Internet, Intranets, And Extranets. The Past Is Prologue: Software Delivery Via Web Technology. Conclusion.
4. ASP Arrangements and Traditional Outsourcing.
Different Kinds Of Outsourcing. In Situ Outsourcing. Out-Tasking. Beyond Market-Speak: Asps And Outsourcing. Lessons From Outsourcing. Customization And Asps. Application Service Delivery: The Network Is The Key. Conclusion.
5. The Contemporary ASP Market: Vendors, Intermediaries, and Aggregators.
Infrastructure Services Layer. Application Services Layer. Integration Services Layers. Analytical Services Layer. Conclusion.
6. So, What is Holding Up the ASP Revolution?
Outsourcing And The Economy. Customer Inertia. Building An Empirical Case. Technical Hurdles. Performance Measurement Gap. Security. Standards And Best Practices. The Right Applications. Conclusion.
II. ASP ENABLING TECHNOLOGY.
7. Basic Concepts: Application Software.
What Is Application Software? Application Design And Performance. Conclusion.
8. Basic Concepts: The Role of Middleware.
Determinants Of Application Performance Move Outside The Box. Middleware. Flavors Of Middleware. Rpc. Mom. Orb. Tp Monitors. Back To The Future.
9. Basic Concepts: The Application Server.
From Application Software To Application Server. The Rise Of Application Servers. Out Of The Box Web-Enabled Software On The Rise. Application Server Market Growing. Application Servers For Single User Applications. Citrix Systems. New Moon Systems. Tarantella. On To Frameworks. ORACLE iAS.
10. Basic Concepts: Web Technology.
Onto The Web. Context For Web Technology. How It Works. Security: A Mission-Critical Component Of Web Technology. Expanding Interactivity. Conclusion.
11. Putting It All Together: The Hosting Environment.
The Application Hosting Environment. The Basic Application Hosting Infrastructure. Adding High-availability Features. From High-Availability To Performance And Scalability. Securing The Infrastructure. Security 101. Layers Of Security. Physical And Logical Design. Conclusion.
12. Networked Services.
Delivering Services Across A Network. Private And Public Networks. What Is A Private Network? Onto The Ring. Last Mile Issues. Virtual Private Networks And Proxies. Spawning Yet Another "Sp".
III. BUSINESS RELATIONSHIP.
13. Building an ASP Solution.
Overview Of The Asp Review Process. Preliminary Steps. The Requirements And Objective Setting Process. Setting Objectives. Where To Find Information About Asps. Use Of Consultants. Isv Notes. Conclusion.
14. Setting ASP Selection Criteria.
The Rfp Process. The Requirements Specification. Introduction and Identification of Goals. Detailed Specifications Section. Time Line for Implementation. Vendor Response Q&A. Risks. The Business Information Section. RFP Response Instructions. Financial Information Request and Bid Price. Rfp Response Review And Vendor Selection. Conclusion.
15. ASP SLAs and Contracts.
Contracting For Service. To The Service Level Agreement. Application Deployment Tasks. Application Service Monitoring Tasks. Customer Service/Operations Tasks. Frequencies, Weighting, And Other Matters. Conclusion.
16. Managing the ASP Relationship.
Vigilant Oversight. Beyond Application Measurement. Conclusion.
Afterword by Traver Gruen?Kennedy.
Glossary.
Index.
Foreword by Christopher R. McCleary.
I. ASP FUNDAMENTALS.
1. Setting The Stage.
Information Technology As A Service. Service Provisioning. The Storage Layer. The Server Layer. The Network Layer. The Application Layer. The Management Layer. Conclusion.
2. What is an Application Service Provider?
Asp: Definition Or Description. A Survey Approach. Business Value Proposition Of An ASP: Cost Reduction, Risk Reduction, And New Capabilities For Business. The Bottom Line.
3. How Does an ASP Differ from Traditional Computing Models?
Evolution In Business Information Systems. Toward Post?Client-Server Computing. Server Recentralization. Application Recentralization and Thin Client Computing. Web Technology: The Internet, Intranets, And Extranets. The Past Is Prologue: Software Delivery Via Web Technology. Conclusion.
4. ASP Arrangements and Traditional Outsourcing.
Different Kinds Of Outsourcing. In Situ Outsourcing. Out-Tasking. Beyond Market-Speak: Asps And Outsourcing. Lessons From Outsourcing. Customization And Asps. Application Service Delivery: The Network Is The Key. Conclusion.
5. The Contemporary ASP Market: Vendors, Intermediaries, and Aggregators.
Infrastructure Services Layer. Application Services Layer. Integration Services Layers. Analytical Services Layer. Conclusion.
6. So, What is Holding Up the ASP Revolution?
Outsourcing And The Economy. Customer Inertia. Building An Empirical Case. Technical Hurdles. Performance Measurement Gap. Security. Standards And Best Practices. The Right Applications. Conclusion.
II. ASP ENABLING TECHNOLOGY.
7. Basic Concepts: Application Software.
What Is Application Software? Application Design And Performance. Conclusion.
8. Basic Concepts: The Role of Middleware.
Determinants Of Application Performance Move Outside The Box. Middleware. Flavors Of Middleware. Rpc. Mom. Orb. Tp Monitors. Back To The Future.
9. Basic Concepts: The Application Server.
From Application Software To Application Server. The Rise Of Application Servers. Out Of The Box Web-Enabled Software On The Rise. Application Server Market Growing. Application Servers For Single User Applications. Citrix Systems. New Moon Systems. Tarantella. On To Frameworks. ORACLE iAS.
10. Basic Concepts: Web Technology.
Onto The Web. Context For Web Technology. How It Works. Security: A Mission-Critical Component Of Web Technology. Expanding Interactivity. Conclusion.
11. Putting It All Together: The Hosting Environment.
The Application Hosting Environment. The Basic Application Hosting Infrastructure. Adding High-availability Features. From High-Availability To Performance And Scalability. Securing The Infrastructure. Security 101. Layers Of Security. Physical And Logical Design. Conclusion.
12. Networked Services.
Delivering Services Across A Network. Private And Public Networks. What Is A Private Network? Onto The Ring. Last Mile Issues. Virtual Private Networks And Proxies. Spawning Yet Another "Sp".
III. BUSINESS RELATIONSHIP.
13. Building an ASP Solution.
Overview Of The Asp Review Process. Preliminary Steps. The Requirements And Objective Setting Process. Setting Objectives. Where To Find Information About Asps. Use Of Consultants. Isv Notes. Conclusion.
14. Setting ASP Selection Criteria.
The Rfp Process. The Requirements Specification. Introduction and Identification of Goals. Detailed Specifications Section. Time Line for Implementation. Vendor Response Q&A. Risks. The Business Information Section. RFP Response Instructions. Financial Information Request and Bid Price. Rfp Response Review And Vendor Selection. Conclusion.
15. ASP SLAs and Contracts.
Contracting For Service. To The Service Level Agreement. Application Deployment Tasks. Application Service Monitoring Tasks. Customer Service/Operations Tasks. Frequencies, Weighting, And Other Matters. Conclusion.
16. Managing the ASP Relationship.
Vigilant Oversight. Beyond Application Measurement. Conclusion.
Afterword by Traver Gruen?Kennedy.
Glossary.
Index.