Quality Management in Construction

In the construction industry, those who see quality as simply a chore are on a fast track to going out of business. Many client organizations now require formal evidence of quality management capability as a condition for tendering for contracts. Increasing intolerance of poor quality means that many of them are pushing the costs resulting from rework and time overruns back onto the contractor. And a poor quality construction site, one that fails to integrate quality, environmental and health and safety procedures, is likely to attract the attention of the regulatory authorities. Quality Management in Construction is a road map to business success through quality. Amongst the many topics it covers are: a step-by-step approach to creating a quality management system that is right for your company; how to include all your stakeholders in the quality process; how to identify and map your key processes; how to use your system to help market your business and stay competitive; how to monitor and improve ongoing business performance. The book is part of the Leading Construction Series, co-published by Gower and CITB-ConstructionSkills.
The Leading Construction Series is part of a CITB-ConstructionSkills initiative to develop management skills within the industry. The books in this series are designed to be essentially practical, with a firm grounding in the construction industry.