The Measures of Success
Creating a High Performing Organization
Published on 4. May 1995
Book
Hardback
240 pages
978-0-471-13180-9 (ISBN)
Description
A leading expert on performance measurement precisely describes how to create the blend of measurements for today's organizations. Features innovative methods to perceive productivity, profit, cost of products and services and quality. Contains personal insights and advice from managers at top North American companies. Numerous examples demonstrate both best and worst case scenarios of measuring for success or failure.
More details
Language
English
Place of publication
New York
United States
Publishing group
John Wiley and Sons Ltd
Target group
College/higher education
Professional and scholarly
Illustrations
Illustrations
Dimensions
Height: 262 mm
Width: 143 mm
Thickness: 8 mm
Weight
510 gr
ISBN-13
978-0-471-13180-9 (9780471131809)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
THE POWER OF PERFORMANCE MEASUREMENT. Tailoring Measures for Everyone. Building a Family of Measures. Families of Measures in Action. BEYOND THE BOTTOM LINE. Profitability: Measures of the Financial World. Productivity: Measures of the Physical World. Productivity and Cost Issues. THE QUALITY IMPERATIVE. External Quality: Is the Customer Always Right? Internal Quality: The Search for Waste. More Quality Measures: "I'll Know It When I See It!" ON THE FRONT LINE. Benchmarking: "Are We There Yet?" Gainsharing: "What's in It for Me?" Ready, Set, Measure. Appendices. Glossary. Notes. References. Index.