Designing and Implementing Virtual Reference Services
A LITA Guide
Will be published approx. on 30. March 2013
Book
Paperback/Softback
160 pages
978-1-55570-899-3 (ISBN)
Description
Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as Google Voice and Chat, and collaborative services such as My Info Quest.
More details
Series
Language
English
Place of publication
Chicago
United States
Target group
Professional and scholarly
Dimensions
Height: 229 mm
Width: 151 mm
Thickness: 9 mm
Weight
228 gr
ISBN-13
978-1-55570-899-3 (9781555708993)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Beth Thomsett-Scott is currently the engineering librarian at the University of North Texas Libraries, USA. In her previous role as reference unit manager, Thomsett-Scott assisted with establishing the libraries Meebo service, as well as their chat and text messaging services. She has been with the UNT Libraries for ten years with previous positions held at the University of Guelph and University of Western Ontario Libraries.