Total Quality Training

Employees must change and develop to meet the challenges they will face. As part of this, the need for quality training and employee commitment to this concept must be recognised and accepted. Management will often accept short-term gain, sacrificing the development of their employees. This volume is concerned with the structure of learning experiences and the factors enabling trainers to be an effective force in employee development as well as showing trainers and managers how to develop the training function and be leaders in the supply and maintenance of quality.