Communicate Effectively (NetEffect Series)
Published on 11. August 2003
Book
Paperback/Softback
164 pages
978-0-13-041817-3 (ISBN)
Description
For courses in Internet for Business Communications and Business Communication.
This easy-to-read, in-depth treatment provides comprehensive information and expert advice on communicating effectively and responsibly through e-mail. It contains learning activities that will help students gain proficiency in the basic skills and beyond-presenting a system for applying the core skills to enhance customer service and build loyal partnerships.
This easy-to-read, in-depth treatment provides comprehensive information and expert advice on communicating effectively and responsibly through e-mail. It contains learning activities that will help students gain proficiency in the basic skills and beyond-presenting a system for applying the core skills to enhance customer service and build loyal partnerships.
More details
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Height: 254 mm
Width: 203 mm
Weight
354 gr
ISBN-13
978-0-13-041817-3 (9780130418173)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
1. E-mail: The Good, the Bad, and the Ugly: Could Your E-mail Be Causing You Trouble?
2. Business Netiquette: Being a Good E-mmunity Netizen.
3. E-mail is Business Writing: Composing Letters, Memos, and Notes.
4. Managing the Barrage of E-mail: Using a System to Organize, Process, and Declutter.
5. The Heart and Soul of E- Service: Using E-mail to Enhance Customer Service.
Appendix. A Style Guide for E-mail: Standards for Effective E-mail Communications.
2. Business Netiquette: Being a Good E-mmunity Netizen.
3. E-mail is Business Writing: Composing Letters, Memos, and Notes.
4. Managing the Barrage of E-mail: Using a System to Organize, Process, and Declutter.
5. The Heart and Soul of E- Service: Using E-mail to Enhance Customer Service.
Appendix. A Style Guide for E-mail: Standards for Effective E-mail Communications.